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My HughesNet absolutely sucks. Completely useless.

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Spectator

Re: My HughesNet absolutely sucks. Completely useless.

"At this time they can't offer unlimited plans as the throughput of the system doesn't support it."

 

That's bullsh**. They can, If you're willing to pay for "data tokens." So if I was willing to pay $700 a month, I could have enough data to cover my montly usage. And if they really don't have the throughput (mind you, with a brand new satellite that hasn't reached its user capacity), they should throttle everyone back to say 10 Mb/s, and offer an unlimited plan. That way multiple users still have usable internet. 

 

This whole service is a scam to make you sign up, and then realize you have to pay much more via "data tokens," and trap you in a two year contract. Oh well, guess I shouldn't have moved to a place where there is not competition via hotspots or cable. 

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Sophomore

Re: My HughesNet absolutely sucks. Completely useless.

The video data saver renders videos unwatchable since it doesn't allow them to buffer sufficiently to cover for the extremely low speeds, even a 144p youtube video, which is essentially ust a moving rorschach blot. I turned it off as soon as I discovered its existence.

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Distinguished Professor IV

Re: My HughesNet absolutely sucks. Completely useless.


@jcmipi wrote:

The video data saver renders videos unwatchable since it doesn't allow them to buffer sufficiently to cover for the extremely low speeds, even a 144p youtube video, which is essentially ust a moving rorschach blot. I turned it off as soon as I discovered its existence.


No, it doesn't.   All the Video Data Saver does is throttle the speed of the service while streaming to such that is amenable to streaming in DVD quality, which is 480p.  If the VDS affected your streaming in 144p then you have something else sapping your bandwidth at the same time, as the required speed for streaming in 144p is well below the speed the VDS throttles to.  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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Distinguished Professor IV

Re: My HughesNet absolutely sucks. Completely useless.


@Hughesnet_sucks wrote:

"At this time they can't offer unlimited plans as the throughput of the system doesn't support it."

 

That's bullsh**. They can, If you're willing to pay for "data tokens." So if I was willing to pay $700 a month, I could have enough data to cover my montly usage. And if they really don't have the throughput (mind you, with a brand new satellite that hasn't reached its user capacity), they should throttle everyone back to say 10 Mb/s, and offer an unlimited plan. That way multiple users still have usable internet. 

 

This whole service is a scam to make you sign up, and then realize you have to pay much more via "data tokens," and trap you in a two year contract. Oh well, guess I shouldn't have moved to a place where there is not competition via hotspots or cable. 


First, watch the language.  

 

Secondly, single instances of people wishing to pay hundreds for tokens for a practically unlimited data amount each month is up to them, but this doesn't equate to tens or hundereds of thousands of customers having unlimited plans.  A few people choosing to do what you mention here and there isn't going to be a problem.  Offering an unilmited plan would cause one, and it would cause it for EVERYONE on the system, regardless of the package they have.  

 

There is no scam.  Knowing whether a plan has enough data for what the customer wants to do is the responsibility of the customer, not HughesNet.  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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Sophomore

Re: My HughesNet absolutely sucks. Completely useless.


@GabeU wrote:


No, it doesn't.   All the Video Data Saver does is throttle the speed of the service while streaming to such that is amenable to streaming in DVD quality, which is 480p.  If the VDS affected your streaming in 144p then you have something else sapping your bandwidth at the same time, as the required speed for streaming in 144p is well below the speed the VDS throttles to.  

 


Yes, it does, and no I didn't have anything else sapping bandwidth.

 

How much do you get paid by Hughesnet, GabeU? I've noticed any thread at all where a customer is unhappy you're one of the first three posters, always cheerleading hughesnet and explaining how said customer is unreasonable or the problem must be on there end, usually with the same kind of outright lies or factual inaccuracies the tech support people use.

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Sophomore

Re: My HughesNet absolutely sucks. Completely useless.


@GabeU wrote:

There is no scam.  Knowing whether a plan has enough data for what the customer wants to do is the responsibility of the customer, not HughesNet.  

You're half right. For all intents and purposes it is a scam, but that is the responsibility of the customer. Since as defined by the version of the contract and service agreement the sales people won't let you see, Hughesnet has no legal responsibilities of any kind.

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Distinguished Professor IV

Re: My HughesNet absolutely sucks. Completely useless.


@jcmipi wrote:

@GabeU wrote:

There is no scam.  Knowing whether a plan has enough data for what the customer wants to do is the responsibility of the customer, not HughesNet.  

You're half right. For all intents and purposes it is a scam, but that is the responsibility of the customer. Since as defined by the version of the contract and service agreement the sales people won't let you see, Hughesnet has no legal responsibilities of any kind.


What's the scam?  It's not data, as HughesNet isn't responsible for determining how much data someone needs, as HughesNet sells data plans and it's up to the customer to decide whether the data in the package will be adequate, so what's the scam?  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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Sophomore

Re: My HughesNet absolutely sucks. Completely useless.

The lies sales members give you about performance, all the fine print in the contract. The tech support giving you the run around about not getting what you paid for.

 

Oh, but it says "up to" and the version of the terms of service on their website (an entirely different version than what was read to me over the phone when I signed up) actually says that Hughesnet doesn't guarantee any kind of speed or availability ever. So it's totally honest. My mistake.

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Distinguished Professor IV

Re: My HughesNet absolutely sucks. Completely useless.


@jcmipi wrote:

The lies sales members give you about performance, all the fine print in the contract. The tech support giving you the run around about not getting what you paid for.

 

Oh, but it says "up to" and the version of the terms of service on their website (an entirely different version than what was read to me over the phone when I signed up) actually says that Hughesnet doesn't guarantee any kind of speed or availability ever. So it's totally honest. My mistake.


If that's the case you should request a review of your sales call.  If you were guaranteed a speed you may have recourse concerning the ETF when cancelling.  

 

 


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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Sophomore

Re: My HughesNet absolutely sucks. Completely useless.

Oh, I intend to.