After calling in complaining of some connection issues, I received a new HT 1100 modem. It installed fine and everything was good. I had also upgraded from the 10GB plan to the 15 GB plan. The day it was supposed to reset, I didn't check it since I was working long hours that day and the next and was barley home (I live alone). I went to watch some TV on my Amazon Fire Stick that weekend and I had almost the same exact amount of data that I had a few days previous, approximately 1.5 GB. It never reset. I called customer support, they claimed I used it all. I never turned on my Fire Stick and only had a tablet and phone connected to the WiFi. My computer had not been turned on for over a week. They had me leave the modem unplugged for an hour to see if it was using the data. I called back over an hour later and the second tech says no, I had to leave the modem unplugged for at least 4 hours. So I did that and called back and he said things like "oh my" and "this isn't right" but never told me what the issue was. He just said I need a new dish. Why? My dish is fine. I ask if my data will be reset after the tech comes out and he says "yes, of course". I take half a day off work several days later and the tech tells me my dish is fine and just needs to be readjusted for a better signal. I'm running 60-80 and should be running 100-110 signal strength. He fixed it in 15 minutes. I have to call again after he leaves to get my data reset. They don't reset it. They give me token bites, but don't explain that to me. And only give me 10GB when I pay for 15GB. So I call again and speak to a supervisor. I have to explain the entire story each time, because no one seems to read the notes from the last person, although I'm assured each time they have noted the account. And then I call back two days later because now a show that used to use approximately 700mb of data to watch now uses 2GB. I am told that now that my signal is better, that is normal. The last thing I was told was to wait until the 15th of next month to see if my data resets and then they will see if there is a problem. I have been with HughesNet for 10 years and have had my ups and downs, but I am usually satisfied with the overall service I receive. But I have to say, this is the WORST customer service experience I have ever had.