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My first two weeks with Hughesnet. Disapointing.

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My first two weeks with Hughesnet. Disapointing.

What I was sold is not what was delivered. 

I have download speeds ranging from 3mb to 30mb. It Varies from hour to hour. 

 Connections are dropped from all of my devices and very consistently.  

It is not possible to watch Netflix due to the buffering and the disconnections. 

I  have called tech-support multiple times. They are so funny. Each time they are going to solve this issue for me. Each time they say it all looks fine  and you should be OK now. 

 The latency shows as 800 to1100 ms.  This must be only to the first hop as it often takes 10 to 15 seconds before something begins.  I am not sure what I'm going to do next.  I can't understand how Hughesnet has so many customers with this type of service.  Surely it must work better for some of the customers. 

5 REPLIES 5
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Re: My first two weeks with Hughesnet. Disapointing.

I am having the same experience.  The service is so poor I am stunned - the consistency is 0 and I get yes we'll help you and then nothing.

 

I'm a month in.

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Re: My first two weeks with Hughesnet. Disapointing.

Gen5 worked great for the first few months, but download speeds have dropped very fast during the last month or two. Two nights ago there was a total Gen5 outage that lasted for several hours. As I have mentioned in other replies here, HughesNet has not fully disclosed the nature of the problem, though they acknowledge some problems and say that they are working on it.  Several customers have been told, in calls from "engineers," that HughesNet has oversold the service so that the satellite is now overloaded beyond its design capacity. Please stay tuned. Please do not give up. HughesNet customers must hold together and demand that HughesNet provide what we were promised — true broadband.

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Re: My first two weeks with Hughesnet. Disapointing.

Less than one month, extremely frustrating experience, no customer service. I still am unable to access my Voice account. Regret the switch from hopeless Frontier

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Re: My first two weeks with Hughesnet. Disapointing.

am having the same experience.  The service is so poor I am stunned - the consistency is 0 and I get yes we'll help you and then nothing.

 

I'm a month in.

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Re: My first two weeks with Hughesnet. Disapointing.

@DenJo

 

DenJo, please don't give up. Even in the current customer-hostile, corporate-friendly political environment, let's assume for now that HughesNet understands that their corporate future is rosiest if they honor their customer agreements.