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If you could post your testmy.net results URL the reps could take a look and probably help you. Just go to testmy.net, sign in if not already, click on results, then copy and paste the URL. Like this....
If you are allowed to access the internet at work, you can do it from there (not do the actual test, just post the results URL of your Hughesnet tests).
When a rep asks you to do something, like post your results, they aren't doing it for the heck of it. If you don't want their help, I guess nothing will change. Good luck.
Try to grasp fact:
The tier on and tier 2 techs you may have spoken are going to somewhat limited in what they can do.
The Hughes employees here on the forum are at the corporate level and as such they are much more knowledge and have more assets available to them.