Hughesnet Community

My internet hasn’t worked for 2 weeks

cancel
Showing results for 
Search instead for 
Did you mean: 
Unmask
Freshman

My internet hasn’t worked for 2 weeks

Have been on the phone and did live chat and got no solution with this problem.
9 REPLIES 9
Liz
Moderator
Moderator

Good morning Unmask,

 

  I'm glad you found the community, thank you for posting. 

 

I can certainly help get you back online. First let's see if a modem swap will do the job. Please expect the replacement soon; you can use its box to return the old modem. For your convenience, the return label is included in the outer pouch. 

 

Let me know how the new modem works out for you!

 

Thanks,

Liz

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

Hi Unmask,

 

Just following up on your site. I see the modem was delivered yesterday afternoon, have you had a chance to swap modems?

 

-Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

Just got it installed and still not working!!!

Just got it installed and still not working!!!

It’s been over 3 weeks without internet!!! New modem isn’t working. Please help!!!
GabeU
Distinguished Professor IV


@Unmask wrote:
It’s been over 3 weeks without internet!!! New modem isn’t working. Please help!!!

The reps are on M-F from approximately 9AM to 6PM EST.  Hopefully you will get a reply tomorrow.  

Good morning Unmask, 

 

Thank you for this update. I'm dispatching a technician to do a complete review of your site due to the concerns you've been encountering.

 

Your dispatch is currently scheduled for our earliest available slot: Tuesday, Apr 14, 2020 between 08:00 and 11:00. The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed.

 

Please let us know how the site visit goes.

 

Thanks,

Liz

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

Hi Unmask,

 

Just checking in on your site, I see you're back online! If you have any other concerns, feel free to drop by the community again, we're here to help.

 

-Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

Unmask
Freshman

Can we get a tech on the way also. We have had problems and need the wire coming in the house moved please thanks