Good morning Unmask,
I'm glad you found the community, thank you for posting.
I can certainly help get you back online. First let's see if a modem swap will do the job. Please expect the replacement soon; you can use its box to return the old modem. For your convenience, the return label is included in the outer pouch.
Let me know how the new modem works out for you!
Thanks,
Liz
Hi Unmask,
Just following up on your site. I see the modem was delivered yesterday afternoon, have you had a chance to swap modems?
-Liz
@Unmask wrote:
It’s been over 3 weeks without internet!!! New modem isn’t working. Please help!!!
The reps are on M-F from approximately 9AM to 6PM EST. Hopefully you will get a reply tomorrow.
Good morning Unmask,
Thank you for this update. I'm dispatching a technician to do a complete review of your site due to the concerns you've been encountering.
Your dispatch is currently scheduled for our earliest available slot: Tuesday, Apr 14, 2020 between 08:00 and 11:00. The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed.
Please let us know how the site visit goes.
Thanks,
Liz
Hi Unmask,
Just checking in on your site, I see you're back online! If you have any other concerns, feel free to drop by the community again, we're here to help.
-Liz