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My internet keeps dropping out

New Member

My internet keeps dropping out

I am experiencing multiple internet outages per hour have spoken twice to Hughes tech support absolutely no help at all. Of coarse when I am on the phone with them my internet is working so they can find nothing wrong and they ask the dumbest questions "Is your modem plugged in"
 I need a rep to step in and help. 
20 REPLIES 20
New Poster

Re: My internet keeps dropping out

Hi Andrew could you tell us what hughes modem you have and are you using a router of any kind? oh yeah and are they plugged in, lol sorry could help myself.
Associate Professor

Re: My internet keeps dropping out

New Member

Re: My internet keeps dropping out

Charles. I Have the HT1100. I have removed the router from the system it made no difference. Thanks.
New Member

Re: My internet keeps dropping out

Case numbers are 45498871 the second time I called I was given C/N 45517472 the tech support Mark Ebher if that helps any?

Thanks again.
Honorary Alumnus

Re: My internet keeps dropping out

Andrew,

Are both the icons at the top of the modems SCC page (marked as #1 & #2) both "green" as in this example when your system is "out" ?



New Member

Re: My internet keeps dropping out

Charles, now do I get to that page.
 Thanks.
Honorary Alumnus

Re: My internet keeps dropping out

Enter 192.168.0.1 into your browsers address bar
New Member

Re: My internet keeps dropping out

Nevermind...Got it,
New Member

Re: My internet keeps dropping out

Both Green at the moment but my internet is working OK.