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My phone service has stopped completely

New Member

My phone service has stopped completely

My phone service has stopped completely it was working fine but now I cannot get a dial tone, and it sounds like the line is open. I have tried tech support but they told me to restart everything and that did nothing
2 REPLIES 2
Moderator
Moderator

Re: My phone service has stopped completely

Good morning dbilgreen77,

I see it's your first post here, so welcome to the community! We can certainly help address your VOIP concerns.


Please confirm that your ATA is set up properly with cables secured on each end; it should look like this:



If you don't already have this, this is the user guide for your Voice service: http://voice.hughesnet.com/installguide/ Page ten is where it goes into detail about how where to plug everything in. It's very important that if you have a router, that the ATA is between the modem and the router. If the router is connected to the modem first, and the ATA is connected to the router, that can cause problems. 

Then please ensure this is the power supply that's plugged into the ATA:


Then at the back of the ATA, make sure your phone is plugged into the PHONE 1 port. The HughesNet modem should be plugged into the INTERNET port. Finally, if applicable, your router should be plugged into the ETHERNET port. 




If any connection feels loose, please let me know, that could be a cause of no dial tone.

After verifying your setup, please let me know which lights you see lit up on the ATA. Under normal conditions, all three lights should be solid green. 

Your cooperation and patience are much appreciated and I look forward to hearing back from you.

Thanks,
Liz

Thanks,
Liz

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Moderator
Moderator

Re: My phone service has stopped completely

Hi dbilgreen77,

Haven't heard from you all week, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.

Thanks,
Liz

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->