cancel
Showing results for 
Search instead for 
Did you mean: 

My "account has been hacked" (or so you say)

Highlighted
Sophomore

My "account has been hacked" (or so you say)

Just received an email with the title, "Your <hughes.com> account has been hacked

 

The sender wants a bunch of bitcoin to let me see my email -- presumably that includes the email with the demand :-)

 

I'm aware of the need to pass this on to local :LEO.  Does Hughesnet have any interest?

Tags (1)
7 REPLIES 7
Highlighted
Distinguished Professor IV

Re: My "account has been hacked" (or so you say)

@Geoffrey Leach 

 

I'm sure they will.  When they see this they may ask for some additional info regarding the email, so if you haven't already deleted it I would hang onto it just in case they do.

 

They're off until Monday.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
Highlighted
Associate Professor

Re: My "account has been hacked" (or so you say)

It's an offshoot of the scam where they supposedly have video of people watching porn and will expose it to people in the mark's address book if the bitcoin isn't paid. Wonderful stuff.

If possible, save the email off as a text file with all the headers intact. That will be needed to determine the email server it came from. If you like, there's also a bitcoin fraud report site out there where the IP can be posted. You can also notify the FBI if you wish, if it's coming from a domestic IP (many times it comes from google, microsoft, or other another mass mail server).

 

It's very likely all the other information in the headers have been forged, so I wouldn't worry about the From: address and things of that nature. The only thing that is likely accurate is the IP the email HELO'd the HN server with, which can be traced.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Highlighted
Moderator
Moderator

Re: My "account has been hacked" (or so you say)

Good morning Geoffrey,

 

Thank you for letting us know. As Mark mentioned, we'd like to get a copy of this email and the headers. Please send that info to communitysupport@hughes.com.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Highlighted
Moderator
Moderator

Re: My "account has been hacked" (or so you say)

Just a quick follow up, I checked out your account in our system and there have been no changes I can see or anything suspicious; no change in ownership or primary contact or anything of the sort.

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Highlighted
Sophomore

Re: My "account has been hacked" (or so you say)

Liz, thanks for your attention. Copy of ransomware has been forwarded to "community_support"
Highlighted
Moderator
Moderator

Re: My "account has been hacked" (or so you say)

Good morning Geoffrey,

 

Please send it to communitysupport@hughes.com. There's no underscore.

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Highlighted
Moderator
Moderator

Re: My "account has been hacked" (or so you say)

Good morning Geoffrey,

 

It's been a while since we last heard from you, so we will close this thread. We also haven't received the requested e-mail from you. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.