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My speed has really decreased

New Poster

Re: My speed has really decreased

do you see a box that says abort pointing?  if so click on it and see if it registers, if not then unplug the modem for about 5 seconds then plug it back in and as soon as it lets you open your browser and enter 192.168.0.1 and it should be on the pointing screen again then click on abort pointing and it should complete registration but it will take up to 20 minutes but usually less, let me know if that works
New Member

Re: My speed has really decreased

I'll try it and get back to you
New Member

Re: My speed has really decreased

It worked and I'm back up! Thank you very much, you're the greatest!
New Member

Re: My speed has really decreased

Up and going, many thanks to  Charles McCool, Champion
New Poster

Re: My speed has really decreased

Your welcome. someone needs to add that step to the script readers.
New Member

Re: My speed has really decreased

Good morning Shark59er,

We checked your site this morning and found that you were able to get the modem reinstalled. That is great! Charles McCool, thank you again for your help! We will check the scripting on those troubleshooting steps. We appreciate your contributions to the community!!

We were also able to get the Gen4 upgrade order back in progress. Your case manager will call you with more details today.

Thank you for checking in last night,

Miles