Where are you testing your speeds at, and are you able to share any test results with us?
You are testing with your computer directly connected to your Hughesnet modem, correct?
What model modem do you have? HT1100? HN9000? HT2000w?
Do you have a testmy.net account? Where did you do your speedtests at? If you used the Hughes test you wouldn't have had to share with customer support.
The only ones here that can access your records would be Liz and Amanda... But if you are on Jupiter One you may want to consider upgrading to Jupiter II Gen5 or wait till the load on Jupiter One is reduced.