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Nearly unusable connection

Junior

Re: Nearly unusable connection

After a few days using the new modem, I can say that (as I suspected) there is no improvement in performance.   Testmy speed is currently in the neighborhood of 20 Mbps but the connection to Testmy is still being intermittently dropped and, in general, the waiting times still there.   Again will say - the poor performance is intermittent.  Sometimes not too bad, other times terrible (even at off peak traffic times).

Capture.JPG

I spend a lot of time watching this.  The site does not matter...

Woody

Moderator
Moderator

Re: Nearly unusable connection

Hi Woody,

 

Thanks for posting your updates. From my end the HughesNet system appers to be working normally, and the latest TestMy.Net results look great.  We definitely would like to help address your concerns. If you provide us with details, we can better assist you.

 

What top 3 URLs are you trying to visit?

 

What are you trying to accomplish?

 

According to your previous posts, what you're experiencing is slow loading websites, correct?

 

Have you ever been able to successfully visit those URLs?

 

Have there been any changes to your system prior to your concerns?

 

Does disabling Web Acceleration make a difference? (Enter 192.168.0.1 in your browser then follow the steps here to find where to toggle Web Acceleration: http://hninfo.us/WAS)

 

Does this happen in different browsers?

 

Does this happen on different computers/devices?

 

Does this happen on a non-HughesNet connection?

 

Does this happen even after clearing your browser cache? (How-to here: refreshyourcache.com)

 

Does power cycling your modem make a difference? (Unplug the HughesNet modem's power cord from the brick for 30 seconds before replugging.)

 

Does this happen even when directly connected to the HughesNet modem?

 

Does power cycling your router make a difference?

 

Does power cycling your computer make a difference?


Your cooperation, patience, and understanding are greatly appreciated so that we can address your concerns.

 

Thanks,

Liz

 

Please create a new thread in the community if you have a question or need help. Unsolicited Private Messages may not get replies.
Junior

Re: Nearly unusable connection

Thanks for answering, Liz...   I will answer your questions below, interleaving with your query.  @Liz 

 

A bit earlier I could not login here, to Hnet. Testmy also failed to load . Two hours later here I am, but throughput is still miserable . 

This is the error that, after quite a long time, appeared when connections failed

error.JPG

Got the same error when trying to access testmy.   A few other web sites loaded, albeit very slowly.  Others timed out.

Here is a tracert to testmy:

testmy tracert.JPG

This is a connectivity test on the router that does not indicate trouble.  Latency is as expected.  I believe the trouble to be out beyond this point.

gateway.JPG

 

Hi Woody,

 

Thanks for posting your updates. From my end the HughesNet system appers to be working normally, and the latest TestMy.Net results look great. 

Looks are certainly deceptive Smiley Wink

 We definitely would like to help address your concerns. If you provide us with details, we can better assist you.

Thanks !!!

What top 3 URLs are you trying to visit?

QRZ.com (my ham radio radio logbook), FaceBook.com, various news outlets + general surfing

What are you trying to accomplish?

Making logbook entries, reading news, general surfing, banking

According to your previous posts, what you're experiencing is slow loading websites, correct?

Yes, slow loads, excessive buffereing on even small, low res video,  sometimes complete timeouts with failure to load.  Multiple "Lost connection/Reconnecting" when I do access TestMy. This problem is slow in throughput / performance, not in speed reported by TestMy.

Have you ever been able to successfully visit those URLs?

Yes, if I persevere, and with sufficient passage of time, I can finally establish a connection.

Have there been any changes to your system prior to your concerns?

No

Does disabling Web Acceleration make a difference? (Enter 192.168.0.1 in your browser then follow the steps here to find where to toggle Web Acceleration: http://hninfo.us/WAS)

I have not tried this lately, but several prioy attemts, it made no difference.

Does this happen in different browsers?

Yes

Does this happen on different computers/devices?

Yes, both the Ethernet connected desktop and wifi connected laptop.

Does this happen on a non-HughesNet connection?

Little experience, but the few times I have used my smartphone as a (ATT) hotspot, No.

Does this happen even after clearing your browser cache? (How-to here: refreshyourcache.com)

Yes, and I have also tried flushing DNS, rebooting the PC, and powering down the modem - all to no effect

Does power cycling your modem make a difference? (Unplug the HughesNet modem's power cord from the brick for 30 seconds before replugging.)

No

Does this happen even when directly connected to the HughesNet modem?

Yes, Ethernet connected with <5' cable.

Does power cycling your router make a difference?

No

Does power cycling your computer make a difference?

No
Your cooperation, patience, and understanding are greatly appreciated so that we can address your concerns.

Thanks, Liz

 

I would like to add that "Engineering" sent me a new modem.  As I suspected, given my analysis of the symptoms, throughput performance was just as bad after installing the new modem.

Also, TestMy has been flaky sometimes.  It usually reports my "speed" at about 20 Mbps.  However sometimes, rather slow, other times crazy fast - like 2000Mbps.  

https://testmy.net/quickstats/KZ4AK

The "measured speed" seems to have little or no bearing on the actual performance/throughput.   Seems like data delays between bursts, waiting in a queue somewhere, or the like.

Just an "aside"...  When I am at my home in Florida, I have Xfinity.  The performance difference approaches infinity Smiley Wink

Thanks for working on this!

Woody - KZ4AK

 

 
 
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Moderator
Moderator

Re: Nearly unusable connection

Thanks for taking the time to answer my questions thoroughly, Woody! One last thing before I check with our engineers for their input on this: earlier it seemed that disabling your adblocker helped. Does disabling your adblocker now make a difference in loading sites?

 

-Liz

 

Please create a new thread in the community if you have a question or need help. Unsolicited Private Messages may not get replies.
Junior

Re: Nearly unusable connection

Hi Liz,

 

In one respect disabling the ad blocker helped, BUT that was only because it was keeping the text rool from loading.  Therefore, I could not edit fonts, post images, etc.   The ad blocker was not related in any way to the problems I am expereincing and makes no difference on internet response speeds.

I would like to reitterate that the problem is intermittent.  It does not exist all of the time, just a lot of the time.  Performance can range from good (rarely) to nearly unsuable (far too often).

 

Woody.

Highlighted
Moderator
Moderator

Re: Nearly unusable connection

Thanks for the clarification, Woody! I'll escalate your case to engineering for their input. I'll post back once I have any updates to share.

 

Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz

 

Please create a new thread in the community if you have a question or need help. Unsolicited Private Messages may not get replies.
Junior

Re: Nearly unusable connection

Thanks Liz,

 

Today at noon EST - 9 Jan, performance is pretty decent.  Even youtubes not buffering much.   Sadly, history indicates this will not hold.  Hope whatever is causing the problem can be resolved!

Woody

Moderator
Moderator

Re: Nearly unusable connection

Thanks, Woody.  Engineering would like you to monitor your performance for several days and let us know how it goes during the day and evening (basically non-peak and peak hours).

 

  Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz

 

Please create a new thread in the community if you have a question or need help. Unsolicited Private Messages may not get replies.
Junior

Re: Nearly unusable connection

I hope they monitor for a while.  For the past day or two, performance has been equal to or above average and could be misleading.

Woody

Tags (1)
Junior

Re: Nearly unusable connection

@Liz 

 

Perhaps engineering could take a look at activity on 12 JAN 20, between 2 PM and 3PM EST.   I downloaded two 25.5 MB PDFs from

https://www.anyplaceamerica.com/directory/va/bedford-county-51019/

It took over two hours to get the files doenloaded!   There were many, many very long pauses in download activity.  Also, there were a total of 6 download failures that required a restart of the download (Firefox restart download seems to resume from the failure point so that saved some time).

 

Thanks,

Woody