Need ATA associated to MY account

[MrEddieBeasley]

To whom it may concern:

Good morning. I received my ATA yesterday and set it up correctly. I attempted to activate the ATA online with HughesNet Online and was presented the following error:

"Your ATA is already associated with another account and cannot be activated."

Please correct this deficiency as soon as possibe.

My MAC for the ATA is 00109933EDB2.

My SAN is [edited to protect your privacy]

Thank you.

Respectfully,

Samuel E. Beasley, CISSP

[Liz]

Good morning Samuel,

Welcome to the community and thank you for posting. I've escalated your case to address your concerns. I'll post back once I have any updates or questions for you.

Your patience and understanding are much appreciated.

[MrEddieBeasley]

Thank you Liz

[Liz]

Good morning Samuel,

Your MAC address that was still associated with another account has been deleted from that account and should be available to you. Can you please try re-activating your ATA? Please let me know how it goes.

Your patience and understanding are much appreciated.

[Liz]

Hi Samuel, 

I see in your account notes that you now have dial tone after re-activating the ATA with assistance from our phone agent, I'm glad to see this. Please don't hesitate to reach out for help again if you have additional concerns.