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Need HT2000W Modem Replacement

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New Poster

Need HT2000W Modem Replacement

Pretty sure we need our modem replaced. Connection has been sporadic for quite some time, and now system light is completely out. Transmit light sporadic also. Have tried every suggested "fix" we could find, but to no avail (reset, unplug, etc). Can't even access System Control Center. Is it possible to have a replacement sent ASAP?
5 REPLIES 5
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Distinguished Professor II

Re: Need HT2000W Modem Replacement

The HughesNet reps on this site can run remote diagnostics on your modem to see what's going on. Make sure to leave it plugged in.

 

DonnaLee wrote:
Pretty sure we need our modem replaced. Connection has been sporadic for quite some time, and now system light is completely out. Transmit light sporadic also. Have tried every suggested "fix" we could find, but to no avail (reset, unplug, etc). Can't even access System Control Center. Is it possible to have a replacement sent ASAP?

 

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New Poster

Re: Need HT2000W Modem Replacement

OK, thank you
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Moderator

Re: Need HT2000W Modem Replacement

Hello,

 

Thank you for reaching out, I processed a work order for a technician to go out to your location courtesy of HughesNet.

 

Kathy

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New Poster

Re: Need HT2000W Modem Replacement

Thank you. I'm assuming I'll be contacted to let me know when?
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Moderator

Re: Need HT2000W Modem Replacement

That is correct the tech will contact you.

 

Kathy