Hi Amanda - just following up. Unfortunately, we still have not had an on-site visit. A contractor named Justice (last 4 of the phone number is 9905) from Stockton (80 miles from the service location) called, and performed remote diagnostics and updated software on the modem. The people who were staying at the vacation home were not familiar with the details and how hard I have been working to get someone out to check the equipment and aim of our dish. I was at our place briefly this weekend, and things seem to be working better than they were 5 weeks ago. Received signal strength was up to 154, up from the 90s, but still not the 174 use used to see. (I know signal strength does not correlate to throughput). I explained the vacation home status to Justice and he suggested scheduling another appointment. However, we missed a golden opportunity and I don't know when someone will be there to meet a contractor. I would like to have someone to contact when it is possible to schedule a visit in conjunction with someone being present without having to explain the history and going through all the same steps we have already covered multiple times. Thanks.
