Amanda - I finally got a hold of someone at the contractor after leaving several voicemails (oh, I don't get those voicemails, my boss gets them and sometimes forwards them). My work order has been canceled and they asked that I start over with Hughesnet. I believe you set this up and are the right person to help. I am not going to call Hughesnet and go through the back and forth of running all the tests that have already been run. This is a vacation home and we have very limited opportunities to schedule an appointment. I am headed there now (Friday morning). We did have an appointment scheduled last Dec. 29, but the service tech decided to call and "run tests" versus coming out as we had arranged. Still waiting.