Need Satisfaction

[Cheryl Hastie]

Thanks,

I'll try this Gen 3 for a few months to see how it goes. I noticed I lost my free/paid tokens.

Cheryl

[Amanda]

Great, just so you know, it is the exact same price as what you were paying before.
I've just checked and see you have 1 prepaid and 1 complimentary token on your account. I am not sure how many you had previous to the upgrade, but they should have rolled over. If not, we can definitely take care of that for you.

Amanda

[CharlesMcCool]

I could see losing the free ones but you should not have lost the paid ones. Im glad Amanda was able to set you up with a HN9000 on the Legacy plan as it still has the free period. if you could go and run a few speed tests through hughes speed test to see how its performing.

[CharlesMcCool]

Your the best Amanda, Dont tell Liz I said that though, lol

[iinstalldatacab]

I would tend to believe that if you have a 9000 7000 7000s system you should be paying LESS money for your service.

[CharlesMcCool]

That is a very good point.

[Amanda]

iinstalldatacable,

We upgraded Cheryl Hastie's equipment for free, activated for free, installed for free and did not raise her monthly bill. So, essentially a fresh set of equipment with a service plan she is familiar with at the same price she had been paying before!
Amanda

[BirdDog]

If only more people would come here when they need serious help beyond normal call center stuff. 
You did Cheryl right Amanda. I hope you have a great and safe holiday long weekend.

[Amanda]

Thanks sgoshe! We certainly hope everyone enjoys their weekend too. May you all have great weather and better BBQ's.

Amanda

[CharlesMcCool]

Thats what I call Customer Service, everyone have a great weekend and Holiday