Great, just so you know, it is the exact same price as what you were paying before. I've just checked and see you have 1 prepaid and 1 complimentary token on your account. I am not sure how many you had previous to the upgrade, but they should have rolled over. If not, we can definitely take care of that for you.
I could see losing the free ones but you should not have lost the paid ones. Im glad Amanda was able to set you up with a HN9000 on the Legacy plan as it still has the free period. if you could go and run a few speed tests through hughes speed test to see how its performing.
We upgraded Cheryl Hastie's equipment for free, activated for free, installed for free and did not raise her monthly bill. So, essentially a fresh set of equipment with a service plan she is familiar with at the same price she had been paying before! Amanda