I still do not have internet connection! I am using a neighbor's connection to let you know how things went. My neighbor is 15 miles away from me BTW.
The Hughes tech showed up at about 2:30pm and was here for twelve hours. Till about 2:30 in the morning.
He had some used parts and new coax with him. He tried re-aligning the dish, that was not an easy task as we had clouds and it even rained while he was here.
He was going to replace the dish, and I noticed the feedhorn on his used arm was cracked. I wouldn't even known to look for it if I hadn't gotten feedback from Hughes He switched out the radios and found that mine had a broken seal and basically no communication with the system.
He also replaced the coax from dish into the house.
He had a used HN7000s modem that was from another area and probably configured to a different satellite. He could not get signal and we spent hours trying to establish signal, the highest we got it was 59. When the installer called Hughes he was told it had to be brought up to at least 62, we never saw the 60's.
Since he moved the dish around it may not even be aligned right for my old modem to communicate with the satellite.
Basically he replaced everything but the dish, feedhorn and pole. I still have no Internet.
I'm eligible for a free upgrade as far as I know.
I'm not crazy about switching from a daily allowance with free time, to straight monthly allowance.
If I upgrade is the installer going to be here for 12 hours again?
What do you suggest now, for me to get back on line.
If Amanda can get me a free upgrade I'LL TAKE IT, and stay with HughesNet.
I'll hang out at my neighbor's home for a while and wait to hear back.
You may as well do a free upgrade with the Gen4, 10G, and 24 month contract.
I sent my phone number via e-mail but you probably have it on file as well. My neighbor doesn't have the greatest reception so if you get my voice mail please leave a message and a number to call you back.
I will probably be with Hughes Net for the rest of my life as long as I am living in the middle of nowhere. (I doubt I will ever move to a city by choice).
Thanks for getting back with me so quickly.
I'm back on line. The installer was here for 5 hours this time and even had to work in the rain. We
removed the old pole and dug a new hole before he got here. Richard the installer in the pix is about 5'10". (And the pix was taken after sunset). The first modem he installed wouldn't work but thankfully he had another one with him.
One of the installers that was going to come out here said he doesn't do poles. That made me think of my ex-husband that did landscaping but only mowed and edged. I'm glad Richard came out instead of Rusty.
Many thanks to Richard for his work, and thanks going out to Michelle, Amanda and Charles as well.
My connection isn't as fast as I thought it would be but I'm glad I'm back on line.
Thanks to everyone for your input and getting me back on line.