Need to know new credentials after rebooting modem HN9460?

[Glorinda Zapata]

That's ok guess you didn't get the last notes l summited.

[Gwalk900]

Glorinda,

"Notes" can be misdirected or lost.

Amanda was asking you to start a new topic of your own rather than make unrelated posts in the topics of other users.

There are many reasons for slow speeds and there are procedures to find and fix those issues.

Please start a new topic.

[mohamad]

Hi,
My friend contacted them and they said to him that you need to reset the modem? If we reset the modem then all the configuration will be wiped out!
Just a question. Why they put their own credentials if they don't know?
Thanks

[Amanda]

Hi Mohamad,

We are not familiar with any of the Yahsat/Yahclick services as we only handle US residential services here. The YahClick contact should be able to assist you. If they claim they cannot, please let me know and I will see if I can find an alternate contact for you.

Thanks
Amanda