It will be Monday before the Hughes employees return to work.
Curious, who provides your service ? Bentley-Walker perhaps ?
You may wish to view the info in this PDF:
http://www.bentley-walker.com/helpfiles/hughes_9000_series_setup_guide.pdf
Glorinda,
"Notes" can be misdirected or lost.
Amanda was asking you to start a new topic of your own rather than make unrelated posts in the topics of other users.
There are many reasons for slow speeds and there are procedures to find and fix those issues.
Please start a new topic.