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Negative token amount

New Member

Re: Negative token amount

Oh ya, absolutely. I will be making sure to contact support if it pops again before claiming to make sure it was intentional and also claim them from the dashboard in the Web instead of the status meter application.
Moderator
Moderator

Re: Negative token amount

Good morning Aaron,

Thank for you for the screencaps and the clarification. Unless you've spoken with a HughesNet rep on the phone and they've explicitly said they would give you complimentary tokens, I wouldn't suggest going crazy with that claim button. Unless you're a legacy customer, we don't automatically give away free tokens. I just double checked your account and still no negative number of tokens, so that's good. 

Thank you again for bringing this to light, this helps us improve our services.

-Liz

Thanks,
Liz

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