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Netflicks says download speed is under 1Mbps, Hughesnet speed test says 30.26Mbps

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Freshman

Netflicks says download speed is under 1Mbps, Hughesnet speed test says 30.26Mbps

New installation has never worked without frequent buffering and poor reception on Amazon Prime, Youtube TV and Netflicks. Lots of buffering on Youtube/Safari on our desktop, too. Calls to tech support have promised "escalated" status and contact by engineers, but no response after 5 days. Surely this is not the new customer experiece HughesNet wants.

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Distinguished Professor III

Re: Netflix says download speed is under 1Mbps, Hughesnet speed test says 30.26Mbps

How are you getting the speed from Netflix?

 

To have speed issues addressed in this community, first you will need to follow the procedure detailed here: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607

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Distinguished Professor IV

Re: Netflicks says download speed is under 1Mbps, Hughesnet speed test says 30.26Mbps

@Jan48 

 

Unfortunately, the system is extremely taxed right now due to so many more people than normal being online and, ironically, many of them trying to stream.  This is causing considerable congestion that, when coupled with the high latency inherent to satellite internet, can result in issues with streaming.  That you're experiencing buffering isn't all that surprising.  It also tends to be worst in the evenings, when system usage it at its highest.  

 

A couple of things you can try are reducing the resolution of the stream, either at the source or locally via the app/program you're using, and turning off, or snoozing, the Video Data Saver.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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Freshman

Re: Netflicks says download speed is under 1Mbps, Hughesnet speed test says 30.26Mbps

OK, the tests are done at testmy.net under user Jan48.

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Distinguished Professor III

Re: Netflicks says download speed is under 1Mbps, Hughesnet speed test says 30.26Mbps

This is the URL you need to post: https://testmy.net/quickstats/jan48

 

Also, you will need to run tests at different times of the day on different dates, as what you have right now is not enough. 

 

Save for two of the tests, the others are perfectly fine for streaming, which means you're encountering network and internet congestion, and this may not be fixable.  In any case, please run more tests. 

 

Jan48 wrote:

OK, the tests are done at testmy.net under user Jan48.


 

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Junior

Re: Netflix says download speed is under 1Mbps, Hughesnet speed test says 30.26Mbps

 


@maratsade wrote:

How are you getting the speed from Netflix?

 

To have speed issues addressed in this community, first you will need to follow the procedure detailed here: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607


Netflix does post average speed during peak hours by ISP.  They stopped updating it in March due to the pandemic, but you can go back several years and see the data.  To see HughesNet, you'll have to click the "Show Smaller ISPs" button which isn't intuitive.

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Associate Professor

Re: Netflix says download speed is under 1Mbps, Hughesnet speed test says 30.26Mbps

If you're looking for an explanation of the discrepancy:

 

Because of the choppy way that streaming servers operate, latency will affect overall throughput because of the delay in acknowledged received packets. Some of these services ultimately interpret that as overall speed and can be significantly lower, depending upon the number of times per minute the service needs to acknowledge receipts.

 

As mentioned, this is tremendously different that downloading a single file, where there may be only one initial latency delay and acceleration techniques can be used to transmit it faster through the pipe.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
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Junior

Re: Netflix says download speed is under 1Mbps, Hughesnet speed test says 30.26Mbps

Latency isn't your friend for sure, but I know for me, downloading a video file from Netflix is just as slow and honestly, I've never even been able to get one to finish.  The primary factor, is almost certainly the combination of congestion and prioritization.

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Distinguished Professor IV

Re: Netflix says download speed is under 1Mbps, Hughesnet speed test says 30.26Mbps


@Michael57 wrote:

Latency isn't your friend for sure, but I know for me, downloading a video file from Netflix is just as slow and honestly, I've never even been able to get one to finish.  The primary factor, is almost certainly the combination of congestion and prioritization.


You ought to try PlayOn Cloud.  Granted, like other downloads you'd probably have your best luck scheduling them for late night/early morning, but you can do so with the PlayOn Cloud app.  

 

For me, the best times for sizable downloads seem to be between ~3:00AM and ~6:00AM EST. 


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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Junior

Re: Netflix says download speed is under 1Mbps, Hughesnet speed test says 30.26Mbps

Yeah that's a really good solution/recommendation for folks.  I actually bought a lifetime license to PlayOn desktop and Plex years ago.  However, 90% of the time I'm on broadband, so I can record whenever and pre-download for Netflix/Amazon Prime.  For folks always on satelite that PlayOn Cloud is a really nice workaround.