Do other things work on your network?
Well, if YouTube is working on the TV, then it's not an issue with your HN system. It may be an issue with the Netflix app on your TV. You may want to read the manual to see if there's a troubleshooting section, or contact the manufacturer.
I was getting Netflix without a problem until about 3 days ago when it stopped loading. Neflix went through all their trouble shooting steps...to no avail. Although I am getting all other streaming services, Netflix suggested to contract HN. I cannot get through to them at all today. After waiting on phone for 30 minutes, an announcement came on saying the number isn't in service (it is the number they give). The live chat box wouldnt connect either. Anyway...I don't know what to do.
Given the congestion everyone's experiencing, what with so many people being home and everyone wanting to use the internet, many for work or school, I would suggest that you consider not using Netflix right now.
Customer Service is inundated with calls, ditto chat, so to get through you may have to wait until the wee hours.
*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.
Robin4 wrote:I was getting Netflix without a problem until about 3 days ago when it stopped loading. Neflix went through all their trouble shooting steps...to no avail. Although I am getting all other streaming services, Netflix suggested to contract HN. I cannot get through to them at all today. After waiting on phone for 30 minutes, an announcement came on saying the number isn't in service (it is the number they give). The live chat box wouldnt connect either. Anyway...I don't know what to do.
@Robp1 I'm in similar situation, on youtube I start buffering around 350-400 Kbps. The part I don't understand is why that happens if I get download speads of 15MBps. Is it the upload/handshaking latency that throttles the overall throughput down to 400Kbps?
It happens because of congestion. Too many people at home are trying to stream and this taxes the system, which is already finite.
cnrmb101 wrote:The part I don't understand is why that happens if I get download speads of 15MBps. Is it the upload/handshaking latency that throttles the overall throughput down to 400Kbps?