Good morning Tammy,
Thanks for posting, we'd like to help address your speed concerns. To get started, please follow the steps here to set up a testmy.net account and run speed tests so that we get a proper evaluation of your system performance:
https://community.myhughesnet.com/hughesnet/topics/cant-use-the-hughesnet-speedtest-guide-for-testmy...Most important points:
-do the tests while directly connected to the HughesNet modem
-use the 12MB test file
-space each test at least 5 minutes apart
-post your results URL here, it may look something like
http://testmy.net/quickstats/[yourusername]Looking forward to hearing back from you.
Thanks,
Liz
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.
Slow performance? Click me!