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New Customer and so far not impressed

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tammybobber
New Member

New Customer and so far not impressed

Only been with Hughes net for 1 month. Still getting buffering on my cell when watching FB videos. Cancelled the phone cause the services was so bad. I don't have many choices where I live. I have had a repair guy out once to try and fix buffering issues. Any other suggestions.
3 REPLIES 3
BirdDog
Assistant Professor

So how is it with a computer connected directly to the modem, no router? Many things with the cell phone could be causing buffering and/or your router.
Liz
Moderator
Moderator

Good morning Tammy,

Thanks for posting, we'd like to help address your speed concerns. To get started, please follow the steps here to set up a testmy.net account and run speed tests so that we get a proper evaluation of your system performance:

https://community.myhughesnet.com/hughesnet/topics/cant-use-the-hughesnet-speedtest-guide-for-testmy...

Most important points:
-do the tests while directly connected to the HughesNet modem
-use the 12MB test file
-space each test at least 5 minutes apart
-post your results URL here, it may look something like http://testmy.net/quickstats/[yourusername]

Looking forward to hearing back from you.

Thanks,
Liz
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

Liz
Moderator
Moderator

Hi Tammy,

We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.

Thanks,
Liz
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!