New Gen 5 due to bad Gen 4 Still no glory! What now? :(

[val_t]

Just so you know.......... I am now using wireless from now on, on my PC.  Tests show no difference with wired or wireless.

Val

[Liz]

Hi Val,

Thank you for the updates. These latency issues affecting your trading platform, did this happen while on Gen 4 as well? If not, engineering has identified a root cause for issues that might include yours. They've already developed a fix that needs to be rolled out at the gateways in order to benefit. We weren't given a time frame from when this rollout will happen, but once we find out I'll let you know. Again, this *might* address your issue with the trading platform, since your scenario is similar to others' that engineering thinks might be addressed by this fix. 

I'll post back once I have any other news to share.

  Your patience and understanding are much appreciated.

[val_t]

I would have to say no for the most part on Gen 4.  I traded it way before issues began with no problems.  First issues was when Gen 4 crapped out and then I was told to switch to Gen 5 as that would fix my issues and issues got worse with the trading platform and internet.  Hope that is info you wanted to have.

Val

[Liz]

Thanks for the confirmation, Val. This sound like a similar issue engineering was seeing, for which this fix might be a solution. I'll let you know when I hear anything about its rollout.

[val_t]

Well I see nothing new for a fix for my slow internet.  This has been bad all month. Today is worse email won't load pictures, weather app won't load, forget watching a video.  I have given up and can not wait til I can find another way to get internet.

Val

[Liz]

Hi Val,

Thanks for posting, I thought I PMed you to address your concerns. I'll resend. Thanks for your patience and cooperation.