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New Gen 5 due to bad Gen 4 Still no glory! What now? :(

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Senior

Re: New Gen 5 due to bad Gen 4 Still no glory! What now? :(

Just so you know.......... I am now using wireless from now on, on my PC.  Tests show no difference with wired or wireless.

 

Val

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Moderator
Moderator

Re: New Gen 5 due to bad Gen 4 Still no glory! What now? :(

Hi Val,

 

Thank you for the updates. These latency issues affecting your trading platform, did this happen while on Gen 4 as well? If not, engineering has identified a root cause for issues that might include yours. They've already developed a fix that needs to be rolled out at the gateways in order to benefit. We weren't given a time frame from when this rollout will happen, but once we find out I'll let you know. Again, this *might* address your issue with the trading platform, since your scenario is similar to others' that engineering thinks might be addressed by this fix. 

 

I'll post back once I have any other news to share.

 

  Your patience and understanding are much appreciated.

 

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Highlighted
Senior

Re: New Gen 5 due to bad Gen 4 Still no glory! What now? :(

I would have to say no for the most part on Gen 4.  I traded it way before issues began with no problems.  First issues was when Gen 4 crapped out and then I was told to switch to Gen 5 as that would fix my issues and issues got worse with the trading platform and internet.  Hope that is info you wanted to have.

 

Val

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Moderator
Moderator

Re: New Gen 5 due to bad Gen 4 Still no glory! What now? :(

Thanks for the confirmation, Val. This sound like a similar issue engineering was seeing, for which this fix might be a solution. I'll let you know when I hear anything about its rollout.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Highlighted
Senior

Re: New Gen 5 due to bad Gen 4 Still no glory! What now? :(

Well I see nothing new for a fix for my slow internet.  This has been bad all month. Today is worse email won't load pictures, weather app won't load, forget watching a video.  I have given up and can not wait til I can find another way to get internet.

 

Val

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Moderator
Moderator

Re: New Gen 5 due to bad Gen 4 Still no glory! What now? :(

Hi Val,

 

Thanks for posting, I thought I PMed you to address your concerns. I'll resend. Thanks for your patience and cooperation.

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.