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New Gen 5 due to bad Gen 4 Still no glory! What now? :(

Senior

Re: New Gen 5 due to bad Gen 4 Still no glory! What now? :(


@GabeU wrote:

@val_t

 

Just some info.  Fast.com is a speed testing site that actually causes the Video Data Saver to engage.  I suspect it's due to the test mimicking streaming, and I suspect that is due to Netflix wanting the test to be as close as possible to what the streaming experience will be.   Because of this, to get your actual speed with Fast.com, you should turn the Video Data Saver off.  BUT, it's recommended to not use Fast.com as it uses a LOT of data for its speed tests.  Often upwards of 60MB to 80MB per test.  

 

As for the Amazon problem, I suffer from this, too. The first thing I try is flushing the DNS cache.  To do this, close any open pages, then open a Command prompt and type "ipconfig /flushdns", without the quotes, then hit enter.  Also, just so there is no confusion, there IS a space between the g and the forward slash.  After you've done this, try Amazon again.    

 

If this doesn't help, sometimes restarting the modem does.  To do this, you should shut down your computer, unplug the modem, wait about thirty seconds or so, plug the modem back in, wait about three minutes, then start your computer and try again. 

 

If this doesn't help, try changing the DNS server your computer uses.  Google's DNS servers seem to be the most popular.  The following instructions are for Windows 10.  

 

How to change DNS settings on a Windows 10 PC  You should use the Control Panel method.  Google's servers are 8.8.8.8 and 8.8.4.4 for Preferred and Alternate, respectively.  

 

In the end, though, you may end up just having to wait.  What's causing the issue I don't know, but I find that it tends to resolve itself after ten or twenty minutes.  It's a pain, no doubt, as I use Amazon quite often.  You can my post here...  https://community.hughesnet.com/t5/Tech-Support/Amazon-Issue-Occasionally-Not-Loading-or-Not-Loading...


I gave you steps to resolve the Amazon problem. You did not respond. SMH at you.

Distinguished Professor IV

Re: New Gen 5 due to bad Gen 4 Still no glory! What now? :(


@lake_woman wrote:


I gave you steps to resolve the Amazon problem. You did not respond. SMH at you.


First, that was in a different thread.  Secondly, your suggestions made no difference.  Thirdly, my reply and instructions were to val_t.  

 

 


AMD Ryzen 5 3400G | XPG SX8200 Pro 500GB M.2 NVMe SSD | Western Digital Blue 500GB HDD | 16GB Corsair DDR4-3000 | Windows 10 Pro 64-bit
Senior

Re: New Gen 5 due to bad Gen 4 Still no glory! What now? :(


@GabeU wrote:

@lake_woman wrote:


I gave you steps to resolve the Amazon problem. You did not respond. SMH at you.


First, that was in a different thread.  Secondly, your suggestions made no difference.  Thirdly, my reply and instructions were to val_t.  

 

 


Well, you could have responded in the original thread as a courtesy. SMH

Distinguished Professor IV

Re: New Gen 5 due to bad Gen 4 Still no glory! What now? :(

@lake_woman

 

I'm only going to say this once.  This thread has nothing to do with the other.   Your response to instructions I gave to someone in this thread was not only unessecary, but uncalled for.  Your suggestions were not included, nor referenced, for reasons of which I will now explain in a reply on the other thread.         


AMD Ryzen 5 3400G | XPG SX8200 Pro 500GB M.2 NVMe SSD | Western Digital Blue 500GB HDD | 16GB Corsair DDR4-3000 | Windows 10 Pro 64-bit
Highlighted
Senior

Re: New Gen 5 due to bad Gen 4 Still no glory! What now? :(


@GabeU wrote:

@lake_woman

 

I'm only going to say this once.  This thread has nothing to do with the other.   Your response to instructions I gave to someone in this thread was not only unessecary, but uncalled for.  Your suggestions were not included, nor referenced, for reasons of which I will now explain in a reply on the other thread.         


I really don't care whether you say it once or twice, etc. In my opinion, you need to be taken down a few pegs. Do not lecture to me. I laugh at you.

Senior

Re: New Gen 5 due to bad Gen 4 Still no glory! What now? :(

Wow what did I miss!!!

 

@GabeU

Sorry didn't get to that help you posted.  I got discusted with the internet and went about my day.
Thanks for the tip on fast.com.  I won't use it anymore, only used it as a rep had me go there when on gen 4 to do a test.

Computer still slow today.  I rebooted modem...... no difference.  Rain moving in now so doubt anything I do would be of any help since rain can drop my speeds etc.  Will have to wait til tomorrow and see if anything has gotten better.

What I don't get is my test show better than before but nothing really changed.  I have youtube set to auto speed and most come up at 480 or less and still get the buffering when my speeds show 20+ and sometimes the youtube works well when speeds are below 2 or 3  .......... I just don't get it. 

Senior

Re: New Gen 5 due to bad Gen 4 Still no glory! What now? :(

I meant to say Auto Quality not speeds.  Have speed tests on the brain I guess.  I also have the data saver on.  I do not use the snooze as it says will use more data.   I just want the darn things to play without buffering and not blurry. 

 

When first got Gen 4 everything was great could even do 1080p if I wanted.  And I did at times ..... had a 50GB plan there.  Now got cut back to 30 and if what I keep seeing is true.... I may have to stop watching videos.  Almost sounds like the data saver thing is bogus and people end up using all their data after the first month bonuses go away.

Distinguished Professor IV

Re: New Gen 5 due to bad Gen 4 Still no glory! What now? :(

@val_t

 

Regarding the Youtube videos, have you tried turning off the Video Data Saver?   It's designed to throttle the speed to such that is amenable to SD to save data, so with it on your Youtube vids normally won't play in anything higher than 480p.  But, with that said, turning the Video Data Saver off may also help with the buffering even when it already is playing in 480p or less.  The only thing is, when the Video Data Saver is turned off the videos might start playing in a higher definition, which will use more data, so you should keep an eye on that just to be sure it's not happening if you do turn the VDS off, as it probably will. 

 

Also, keep in mind that the Video Data Saver only engages when some type of streaming is being done (like Youtube, Netflix, Hulu, etc), but it doesn't save data for anything else.  And with just about everything, including websites themselves, using more data than they did not long ago, data usage goes up and up and up. 

 

What is Video Data Saver?

 

Something else that may help to save a little data is an ad blocker for your browser.  Ads are getting much more data intensive, with a lot of them playing little videos.   An ad blocker can keep them from even loading, so the data that would be used for them is saved.  AdBlock Plus seems to be the most popular, and it's free.    It's not going to save a ton of data, but every little bit helps.  Smiley Happy 


AMD Ryzen 5 3400G | XPG SX8200 Pro 500GB M.2 NVMe SSD | Western Digital Blue 500GB HDD | 16GB Corsair DDR4-3000 | Windows 10 Pro 64-bit
Senior

Re: New Gen 5 due to bad Gen 4 Still no glory! What now? :(

Yes I have ad blocker.  Smiley Happy  I also tried the data saver off and still sadly slow and buffering.  I only used about 30 a month on Gen 4 so not worried but still not what I am paying for. Smiley Sad

 

Val

Moderator
Moderator

Re: New Gen 5 due to bad Gen 4 Still no glory! What now? :(

Hi Val,

 

Thanks for these latest updates and for troubleshooting with Gabe. When you disabled VDS, was this on a device directly connected to the HughesNet modem? If not, can you please test streaming on a device directly connected to the modem with VDS disabled?

 

If you encounter troubles streaming directly connected, please try another device you can connect directly to the modem. If you don't have another device to connect to the modem, please test streaming on one wifi device (try to make sure it's the only active wifi device on your network) with VDS off. Please let me know whether or not you still encounter issues.

 

Your cooperation, patience, and understanding are much appreciated.

Please create a new thread in the community if you have a question or need help. Unsolicited Private Messages may not get replies.