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New Gen 5 due to bad Gen 4 Still no glory! What now? :(

bare65
Advanced Tutor

Re: New Gen 5 due to bad Gen 4 Still no glory! What now? :(

@Liz

Never thought I'd say this, but this past week or so, out of all of the different speed test websites available, HughesNet's own speed test page has been the most accurate, when comparing the results to what I'm actually experiencing first hand....which is approx. 1-3mbps download, and 1-2mbps upload. (this is after the tech visit last week and beam change on Echostar 19)

A far cry from what they should be...but I sent you an update and private message with more info on that yesterday.

I'm not sure if you've had a change to read that or not.

 

p.s @val_t I didn't mean to hijack your thread *sorry*

val_t
Senior

Re: New Gen 5 due to bad Gen 4 Still no glory! What now? :(

@bare65No problem there Bare65 Smiley Happy

 

 

@LizThat was from hughes net speed test.  I always get good tests ..... I don't trust it .......but it was handy.

 

I rarely get a bad test on hughesnet speed test.  Go figure.  Took a bit to get in here and this is what my speed test with hughesnet is now.   23.28 DL   2.28 UL 

 

Val

val_t
Senior

Re: New Gen 5 due to bad Gen 4 Still no glory! What now? :(

hughesnet test 1-25.JPG

val_t
Senior

Re: New Gen 5 due to bad Gen 4 Still no glory! What now? :(

this test is from an app called NetWorx I have on my computer to keep track of my data used.  I just did this test after I did the huges net one.

 

network app 1-25.JPG

Liz
Moderator
Moderator

Re: New Gen 5 due to bad Gen 4 Still no glory! What now? :(

Hi Val,

 

Thanks for the new tests and screenshots. Since all these speed tests are showing varying results let's focus on your internet experience. You mentioned before you were experiencing video buffering. You tested with the Video Data saver off then on, and remarked "Both times video buffered one time at beginning". What about the rest of the time, were you able to finish the video fine while VDS was enabled? From what I could tell in the nerd stats, it looks like the playback was set to auto quality, is that correct?

 

I just want to determine if you can successfully watch a YouTube video at auto quality with VDS enabled.

 

Your cooperation, patience, and understanding are much appreciated.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

val_t
Senior

Re: New Gen 5 due to bad Gen 4 Still no glory! What now? :(

Yes during this test I was able to watch the video with and without Data Saver on in the quality it was Auto chosen for.  Meaning it will pick what they recorded it in I believe.  I check the box Auto for the quality.  Only when it is above 480 I will drop it down.   Habit to save data.  

 

This is not usually the case tho Smiley Sad  Most of the time I experience buffering all the way thru. Sometimes is so bad I just pause it and let it load then play it but when super slow it doesn't seem to want to load much of it then it stalls.  I never had this problem before on Gen 4 but the last few months or so then got WAY bad and I upgraded.  Not that it did any good.  LOL

 

But anyway that test of both ways only buffered once at the beginning.

 

Val

Liz
Moderator
Moderator

Re: New Gen 5 due to bad Gen 4 Still no glory! What now? :(

Hi Val,

 

Thank you for letting me know. We'll just have to continue troubleshooting methodically. 

 

I know you've tested directly connected to the HughesNet modem, but I see you have at least two devices connecting to the wifi network. For troubleshooting purposes, please disable the wifi in the HughesNet modem so we can ensure there's nothing else on the network when you're trying to stream on one computer directly connected to the modem. Here's the HT2000w guide, wifi settings are on page 68. You'll want to turn off SSID for both 2.4 and 5 GHz networks.

 

Let me know if streaming YouTube with one computer directly connected to the HughesNet modem, with its wifi disabled show any difference in performance.

 

Please also provide the following information:

 

Do you struggle with video streaming at all times of the day/night?

How many people are typically using internet when you notice buffering?

Are others in the household watching videos on other devices?

Does this happen on other streaming sites like Hulu, Amazon, Netflix, etc?

 

Regarding your PM about email, please PM me your preferred email address so I can update it in billing. Alternatively, you can view your bill online going to My Account above, and then My Bill.

 

Your cooperation, patience, and understanding are much appreciated.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

val_t
Senior

Re: New Gen 5 due to bad Gen 4 Still no glory! What now? :(

Hi Liz,

I only know of one thing that should be connecting wirelessly to my modem.  That would be a printer and should only do that once a day if has new data to upload about pages printed.

Not sure what the other is but we have Dish and that might be a joey but I would think it should not use internet unless we are downloading some movie and we don't.  I do not know if the joey uses the cable or lan to access recorded movies ... I would think would be the cable as all are connected to a cable.  But I dont really know.  Not sure that would go out via the internet if it did or if would cause issue if other is not watching a recording.

 

Videos buffer daytime less than evening time.  That is the issue, as before I had no issues on either timeframe.

There is usually only one person on the internet at a time.  Not by design but that is how it usually is.

 

We dont hulu netfix or etc.   I have answered all this before.   and my computer is wired in not using wireless. 

other computer rarely uses internet except maybe on weekends.  I am the main one using the internet.

 

Val

 

Liz
Moderator
Moderator

Re: New Gen 5 due to bad Gen 4 Still no glory! What now? :(

Thanks for the info, Val. Yes, the other device I saw on your network is the Hopper.

 

For troubleshooting purposes, please disable the wifi in the HughesNet modem so we can ensure there's nothing else on the network when you're trying to stream on one computer directly connected to the modem. Here's the HT2000w guide, wifi settings are on page 68. You'll want to turn off SSID for both 2.4 and 5 GHz networks.

 

Let me know if streaming YouTube with one computer directly connected to the HughesNet modem, with its wifi disabled show any difference in performance.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

Liz
Moderator
Moderator

Re: New Gen 5 due to bad Gen 4 Still no glory! What now? :(

Thanks for the info, Val. Yes, the other device I saw on your network is the Hopper.

 

For troubleshooting purposes, please disable the wifi in the HughesNet modem so we can ensure there's nothing else on the network when you're trying to stream on one computer directly connected to the modem. Here's the HT2000w guide, wifi settings are on page 68. You'll want to turn off SSID for both 2.4 and 5 GHz networks.

 

Let me know if streaming YouTube with one computer directly connected to the HughesNet modem, with its wifi disabled show any difference in performance.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!