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New Gen 5 due to bad Gen 4 Still no glory! What now? :(

val_t
Senior

Re: New Gen 5 due to bad Gen 4 Still no glory! What now? :(

I figured it out.  

 

I had to click on the subject I think it was and that took me into the actual message.  There I could reply and keep the messages connected.

 

It is not that obvious as there is a send message at top of the area where I could read the message in full.

 

Thought I would post this in case someone else did it like I did and still have a red dot.

 

Val

Liz
Moderator
Moderator

Re: New Gen 5 due to bad Gen 4 Still no glory! What now? :(

Hi Val,

 

Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

val_t
Senior

Re: New Gen 5 due to bad Gen 4 Still no glory! What now? :(

Hi Liz

I have replied

 

 

val_t
Senior

Re: New Gen 5 due to bad Gen 4 Still no glory! What now? :(

Hi Liz,

 

Guy has been here and repointed sattelite to 17    Speeds if correct are at 20 mbps   Still .......... youtube buffers at 480 using the data saver and without using it.  Any suggestions?

 

Val

val_t
Senior

Re: New Gen 5 due to bad Gen 4 Still no glory! What now? :(

Fast dot com.JPG

val_t
Senior

Re: New Gen 5 due to bad Gen 4 Still no glory! What now? :(

ookla test.JPG

First test I tried got 2.4 mbps and then it hung up on the upload had to restart it.ookla 2.JPG

val_t
Senior

Re: New Gen 5 due to bad Gen 4 Still no glory! What now? :(

networks app.JPG

val_t
Senior

Re: New Gen 5 due to bad Gen 4 Still no glory! What now? :(

ok it is several hours later and I rebooted my computer.......... now I have super slow loading on Amazon and this is what I get. Forum loaded fine but always does.error code.JPG

BirdDog
Assistant Professor

Re: New Gen 5 due to bad Gen 4 Still no glory! What now? :(


@val_t wrote:

ok it is several hours later and I rebooted my computer.......... now I have super slow loading on Amazon and this is what I get. Forum loaded fine but always does.error code.JPG


 

Looks more like a browser/certificate/OS problem.

 

What OS are you using, Windows version?

GabeU
Distinguished Professor IV

Re: New Gen 5 due to bad Gen 4 Still no glory! What now? :(

@val_t

 

Just some info.  Fast.com is a speed testing site that actually causes the Video Data Saver to engage.  I suspect it's due to the test mimicking streaming, and I suspect that is due to Netflix wanting the test to be as close as possible to what the streaming experience will be.   Because of this, to get your actual speed with Fast.com, you should turn the Video Data Saver off.  BUT, it's recommended to not use Fast.com as it uses a LOT of data for its speed tests.  Often upwards of 60MB to 80MB per test.  

 

As for the Amazon problem, I suffer from this, too. The first thing I try is flushing the DNS cache.  To do this, close any open pages, then open a Command prompt and type "ipconfig /flushdns", without the quotes, then hit enter.  Also, just so there is no confusion, there IS a space between the g and the forward slash.  After you've done this, try Amazon again.    

 

If this doesn't help, sometimes restarting the modem does.  To do this, you should shut down your computer, unplug the modem, wait about thirty seconds or so, plug the modem back in, wait about three minutes, then start your computer and try again. 

 

If this doesn't help, try changing the DNS server your computer uses.  Google's DNS servers seem to be the most popular.  The following instructions are for Windows 10.  

 

How to change DNS settings on a Windows 10 PC  You should use the Control Panel method.  Google's servers are 8.8.8.8 and 8.8.4.4 for Preferred and Alternate, respectively.  

 

In the end, though, you may end up just having to wait.  What's causing the issue I don't know, but I find that it tends to resolve itself after ten or twenty minutes.  It's a pain, no doubt, as I use Amazon quite often.  You can my post here...  https://community.hughesnet.com/t5/Tech-Support/Amazon-Issue-Occasionally-Not-Loading-or-Not-Loading...


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