Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills. Service installed yesterday. Slow very slow speeds. Called tech support at Hughes today and they said they will escalate the call to engineering which means another 2 to 3 business days before I get help.
Kind of stinks since it was just installed yesterday.
Anyway, last speed test I ran was 1.1Mbps down. Sheesh.
Went through over an hour call with Hughes today running tests and such just to prove I am getting slow speeds. Then told have to wait until next week to get it looked at.
http://testmy.net/stats/?&t=u&d=09292017&x=2&l=25&q=macsociety
In case this can help.... I am pointed at:
Satellite NameEchoStar-19-NAD
Gateway ID8
Beam ID55
Outroute ID7
Thanks for the ear.
Thomas
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1 File a case. (Start a new thread.)
2 Prove your case. ( Do all the troubleshooting you need to prove your service does not work.)
After you have done what is asked of you there MAY be a compromise. If not you will know you have done all you could to resolve the issue.
Edit: IMO this is the best way to handle most issues.
","body@stringLength":"461","rawBody":"If you want out of your contract try handling it like a court case.
1 File a case. (Start a new thread.)
2 Prove your case. ( Do all the troubleshooting you need to prove your service does not work.)
After you have done what is asked of you there MAY be a compromise. If not you will know you have done all you could to resolve the issue.
Edit: IMO this is the best way to handle most issues.
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Promising for sure.
As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.
Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.
What appears to have suffered in the switch back to ES17 is uploads so far. I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps. I can live with that. ;-)
So... so far so good. Thanks Hughes for getting things back on track.
https://testmy.net/quickstats/macsociety
TJ
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As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.
Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.
What appears to have suffered in the switch back to ES17 is uploads so far. I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps. I can live with that. ;-)
So... so far so good. Thanks Hughes for getting things back on track.
https://testmy.net/quickstats/macsociety
TJ
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New Gen 5 owner in Northern California (slow as molasses)","moderationData":{"__ref":"ModerationData:moderation_data:85380"},"body":"Nothing really counts unless you send a written \"Notice of Dispute\" to HughesNet Customer Service at 11717 Exploration Lane, Germantown, MD 20876. Hope this helps any interested in refunds.
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","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:85380_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:85381":{"__typename":"ModerationData","id":"moderation_data:85381","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:85381":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:21490"},"id":"message:85381","revisionNum":2,"uid":85381,"depth":8,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:85380"},"conversation":{"__ref":"Conversation:conversation:84172"},"subject":"Re: New Gen 5 owner in Northern California (slow as molasses)","moderationData":{"__ref":"ModerationData:moderation_data:85381"},"body":"This is not an accurate statement -- I have seen disputes resolved on this site before, so this site does count as an avenue for dispute resolution.
alv7722 wrote:Nothing really counts unless you send a written \"Notice of Dispute\" to HughesNet Customer Service at 11717 Exploration Lane, Germantown, MD 20876. Hope this helps any interested in refunds.
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This is not an accurate statement -- I have seen disputes resolved on this site before, so this site does count as an avenue for dispute resolution.
wrote: Nothing really counts unless you send a written \"Notice of Dispute\" to HughesNet Customer Service at 11717 Exploration Lane, Germantown, MD 20876. Hope this helps any interested in refunds.
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I don't want a refund- I just want someone to waive the $955 cancellation fee and we can both just walk away from this mess. However, my experiences with Hughesnet over the last 12 years lead me to think that they will never do that. They're just not that type of company. You don't get to be the worst rated ISP in the history of the internet by actually doing things for your customers. You can write all the letters you want, but I wouldn't get your hopes up.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"postTime":"2017-10-23T12:15:49.317-04:00","lastPublishTime":"2017-10-23T12:15:49.317-04:00","metrics":{"__typename":"MessageMetrics","views":9598},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:84172/message:85431","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDM5OjF8aW50LDg1NDQ1LDg1NDQ1","node":{"__ref":"ForumReplyMessage:message:85445"}}]},"customFields":[],"editFrozen":false,"body@stringLength":"469","rawBody":"I don't want a refund- I just want someone to waive the $955 cancellation fee and we can both just walk away from this mess. However, my experiences with Hughesnet over the last 12 years lead me to think that they will never do that. They're just not that type of company. You don't get to be the worst rated ISP in the history of the internet by actually doing things for your customers. You can write all the letters you want, but I wouldn't get your hopes up.
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:85431_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:85445":{"__typename":"ModerationData","id":"moderation_data:85445","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:85445":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:29869"},"id":"message:85445","revisionNum":1,"uid":85445,"depth":9,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:85431"},"conversation":{"__ref":"Conversation:conversation:84172"},"subject":"Re: New Gen 5 owner in Northern California (slow as molasses)","moderationData":{"__ref":"ModerationData:moderation_data:85445"},"body":"
alacatr wrote:I don't want a refund- I just want someone to waive the $955 cancellation fee and we can both just walk away from this mess. However, my experiences with Hughesnet over the last 12 years lead me to think that they will never do that. They're just not that type of company.
If you work with them through here in trying to resolve the problem, and it still is not resovled, depending on the level of the problem they will sometimes allow people to cancel without an ETF. No guarantees, of course, but you have to work with them.
alacatr wrote:You don't get to be the worst rated ISP in the history of the internet by actually doing things for your customers.
Hughesnet isn't, and never has been, rated as such. You might want to improve your research.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":11,"postTime":"2017-10-23T17:50:49.516-04:00","lastPublishTime":"2017-10-23T17:50:49.516-04:00","metrics":{"__typename":"MessageMetrics","views":9564},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:84172/message:85445","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"1316","rawBody":"wrote: I don't want a refund- I just want someone to waive the $955 cancellation fee and we can both just walk away from this mess. However, my experiences with Hughesnet over the last 12 years lead me to think that they will never do that. They're just not that type of company.
If you work with them through here in trying to resolve the problem, and it still is not resovled, depending on the level of the problem they will sometimes allow people to cancel without an ETF. No guarantees, of course, but you have to work with them.
wrote: You don't get to be the worst rated ISP in the history of the internet by actually doing things for your customers.
Hughesnet isn't, and never has been, rated as such. You might want to improve your research.
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I would be OK with the service if it even performed to 25% of what is advertised.
The tests they keep asking y'all for are a JOKE, just to keep stringing you along so you won't insist on refunds!!
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I would be OK with the service if it even performed to 25% of what is advertised.
The tests they keep asking y'all for are a JOKE, just to keep stringing you along so you won't insist on refunds!!
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alv7722 wrote:The tests they keep asking y'all for are a JOKE, just to keep stringing you along so you won't insist on refunds!!
Are you on Beam 55? If not, you're in the wrong topic and might want to start your own for specific help with your problem in your area.
What works here might not work for you. Your problem is not everyone's. Blanket opinions about the HughesNet's overall Gen5 service prerformance based on one, individual experience are far short of the mark and won't get you help with your particular issue.
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alv7722 wrote:The tests they keep asking y'all for are a JOKE, just to keep stringing you along so you won't insist on refunds!!
Are you on Beam 55? If not, you're in the wrong topic and might want to start your own for specific help with your problem in your area.
What works here might not work for you. Your problem is not everyone's. Blanket opinions about the HughesNet's overall Gen5 service prerformance based on one, individual experience are far short of the mark and won't get you help with your particular issue.
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:85392_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:85400":{"__typename":"ModerationData","id":"moderation_data:85400","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:85400":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:48465"},"id":"message:85400","revisionNum":1,"uid":85400,"depth":9,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:85392"},"conversation":{"__ref":"Conversation:conversation:84172"},"subject":"Re: New Gen 5 owner in Northern California (slow as molasses)","moderationData":{"__ref":"ModerationData:moderation_data:85400"},"body":"
I am new here, so am not well versed in etiquette for the particular thread. The subject matter is: \"New Gen 5 owner in Northern California (slow as molasses)\" It does not say \"beam 55\". It so happens, I found out I am on beam 10, but the problem is the same, extremely poor speed, unusable internet, and no solution. Since there is no known solution, other than the \"weather\" in Montana, some followers may appreciate knowing they have to provide \"Notice\" to HughesNet in writing, by 1st class mail if they seek economic redress for a product that does not work. I will no longer post on this thread because it is going nowhere and a waste of time as there is no solution. Though I will be glad to answer questions if they arise.
I have initiated a complaint with the B**, and intend to follow up with complaints to the MD and OR Attorneys General. This company knowlingly sold me, and others on this thread a defective product they have no way to fix. In other words, Fraud!!!! Just my opinion, but I can live with it!
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":0,"repliesCount":2,"postTime":"2017-10-22T17:45:45.834-04:00","lastPublishTime":"2017-10-22T17:45:45.834-04:00","metrics":{"__typename":"MessageMetrics","views":12397},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:84172/message:85400","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"1108","rawBody":"I am new here, so am not well versed in etiquette for the particular thread. The subject matter is: \"New Gen 5 owner in Northern California (slow as molasses)\" It does not say \"beam 55\". It so happens, I found out I am on beam 10, but the problem is the same, extremely poor speed, unusable internet, and no solution. Since there is no known solution, other than the \"weather\" in Montana, some followers may appreciate knowing they have to provide \"Notice\" to HughesNet in writing, by 1st class mail if they seek economic redress for a product that does not work. I will no longer post on this thread because it is going nowhere and a waste of time as there is no solution. Though I will be glad to answer questions if they arise.
I have initiated a complaint with the B**, and intend to follow up with complaints to the MD and OR Attorneys General. This company knowlingly sold me, and others on this thread a defective product they have no way to fix. In other words, Fraud!!!! Just my opinion, but I can live with it!
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","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"146","kudosSumWeight":0,"repliesCount":0,"postTime":"2017-10-22T16:22:24.360-04:00","lastPublishTime":"2017-10-22T16:22:24.360-04:00","metrics":{"__typename":"MessageMetrics","views":12390},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:84172/message:85394","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"151","rawBody":"No, It is not a joke. They need to do these test. To find if there is a problem. And if the problem is at Hughesnets end or the customers house.
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alv7722 wrote:Don't have to prove anything! They finally admitted it doesn't work, and even told me why!! It is bad weather in Montana!!!!! News Flash!!!!!: Montana is going to have bad weather for most of the next several months!!
Well, whoever told you Montana was wrong. If you are truly on Beam 10, that gateway is in Cheyenne, Wyoming. And, by \"bad weather\" they mean monsoon-levels of rain, so also not what you think.
Please stop with the hyperbole.
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Well, whoever told you Montana was wrong. If you are truly on Beam 10, that gateway is in Cheyenne, Wyoming. And, by \"bad weather\" they mean monsoon-levels of rain, so also not what you think.
Please stop with the hyperbole.
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Ugh, I should have noticed that (the gateway location). I guess when there's so much nonsense it just starts running together and separate things are no longer seen (at least by me :p).
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Ugh, I should have noticed that (the gateway location). I guess when there's so much nonsense it just starts running together and separate things are no longer seen (at least by me :p).
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