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New Gen 5 owner in Northern California (slow as molasses)

ghacker
New Member

Re: New Gen 5 owner in Northern California (slow as molasses)

I appear to be in the same boat.  I previously had Mediacom and had exceptional speeds both download and upload.  Their problem was that they just kept losing service so I had no internet.  I enlisted with HughesNet Gen5 and had had horrible upload times, many in the 1-300 K range. Talk about slow.  Their general support was a joke.  Hard to understand, could not relate to my problem, hung up on me several times, had to 'insist' on talking to a manager supervisor several times before they would transfer me.  I finally called the home office and got an agent who would at least listen to me.  They sent an agent and redirected my antenna to a different satellite which improved my upload response to avg about 1.5G.  Not the best but better than the .7K I was getting.  

I was asked to take a survey, which I did, but the allowed responses to some questions were not applicable to what I experienced as to reflect what I wanted to expose.  A waste of time

I hope you have a better ending result as I still have problems and apparently not much recourse with Hughesnet

macsociety
Advanced Tutor

Re: New Gen 5 owner in Northern California (slow as molasses)

Reboot of my modem again and speeds improved to better FAP speeds during the day like I had had.  As of 12PM now getting about 1.25Mbps down.... with a nice 2Mbps up.  

 

Odd as heck how it bounces around like that.  I had noticed I was on gatewat 102... now 104.  Maybe that is a partial reason after the reboot.

 

TJ

Liz
Moderator
Moderator

Re: New Gen 5 owner in Northern California (slow as molasses)

Hi TJ,

 

Thanks for this update. Haven't gotten any useful updates lately but once we do, I'll let you know.

 

Your patience and understanding are much appreciated.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

macsociety
Advanced Tutor

Re: New Gen 5 owner in Northern California (slow as molasses)

Speed is dead again.  Only 5:30 pst and down to 500k down and 175k up now.  By 7PM the system will be unusable.   Not having internet after 6PM is not fun.  I get no work done and it all piles up next day.  ;-(

TJ

TYGRHobbes
Junior

Re: New Gen 5 owner in Northern California (slow as molasses)

Deleting posts, really? <sigh>

 

Anyhoo on to the business at hand...

I decided to post my speed test result (still at full speed not FAP) as it's pretty obvious it's following a pattern of plummeting from noon to midnight. Totally unacceptable speeds. Either there's a problem or some serious false advertising is going on. Here's the results so far...

http://testmy.net/quickstats/TYGRHobbes

 

I'll make my own thread once the week is over which will have lots of data. Thank you.

C0RR0SIVE
Associate Professor

Re: New Gen 5 owner in Northern California (slow as molasses)

Gwalk900
Honorary Alumnus

Re: New Gen 5 owner in Northern California (slow as molasses)

@MRex21

 

You seem to have gotten off on the wrong foot here in the Community.

 

Hughes offers several avenues of support. Among them are phone, chat, email and this Community.

The first three will put you in contact with tier one support, something I always found frustrating. This Community is different in the respect that you have access to corporate level Hughes employees that are in a position to shortcut the "tier system" and expedite your concerns to the highest support personnel once your issue has been "vetted" here in the Community.

 

That "vetting" consists of a subscriber making a clear and concise post outlining their issue along with a description of their platform, service level and a description of their network.

At that point a number of forum regulars will respond asking ..... loaded questions. Those questions are geared towards determining the baseline performance of your service and collecting data in a form that is useful to Engineering.

Not all posts have issues rooted in the same cause. This is why its important to start a new topic of your own rather than piggy-back onto another users topic.

 

Many of the forum regulars have considerable experience with computers, operating systems and networking along with the idiosyncrasies of each of the fives generations of Hughes equipment. I for example have 14 years of experience spanning 3 of the 5 Hughes platforms. If you have an issue, we, the forum regulars, very likely have already been down that road.

 

I'm at a loss as to why you would promote contacting outside agencies when you have yet to attempt troubleshooting your issues at this level.

I suggest you knock off the sour grapes and make a clear and concise new topic written in a somewhat adult manner.

 

Gwalk900
Honorary Alumnus

Re: New Gen 5 owner in Northern California (slow as molasses)

Well snowflake, you are on your own.

 

BirdDog
Assistant Professor

Re: New Gen 5 owner in Northern California (slow as molasses)

Wow MRex21, someone tries to be civil to you and all you do is reply with venom, nice. Good luck getting help from anyone here, over the phone or anyplace for that matter. Have a nice Thanksgiving.

C0RR0SIVE
Associate Professor