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New Gen 5 owner in Northern California (slow as molasses)

New Poster

Re: New Gen 5 owner in Northern California (slow as molasses)

I'm having identical experience to macsociety.  Live in Northern California.  Closer to Reno than Sacramento, but still in California.  Internet speeds are consistently deplorable.  Nowhere near the 25 MBPS advertised and no real explanation.  Tired of being asked to delete my cache and try a new browser.  It's pretty obvious from the community postings that no one gets the high speed advertised promised at enrollment.  I've asked at least 2 or 3 times to get a technician here to check the satellite position, but not one following through.  I guess I'm just supposed to get fatigued and continue paying the fees but no one helping to resolve this chronic issue for us. 

 

Sad. 

New Poster

Re: New Gen 5 owner in Northern California (slow as molasses)

Server Selected:  Dallas

Download Speed:  0.37

Upload Speed:  test froze at 80%  

Distinguished Professor IV

Re: New Gen 5 owner in Northern California (slow as molasses)

@csweetland013

 

They are definitely working on it, though when what they're doing will alleviate the problem I can't say, as I have no idea.  

 

As for your dish, they won't send anyone out to check it's aiming if there's no reason to do so.  They can tell if it's alright remotely.  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit

Re: New Gen 5 owner in Northern California (slow as molasses)

Figured folks would be returning to work and things would be better this AM, even while I have 1.5 days of FAP.  Was hoping for upper 900ks.  Well I have 320K. lol.

 

https://testmy.net/stats/?&t=u&d=12262017&x=5&l=25&q=macsociety

 

I guess everyone has the week off and everyone received a Windows 10 PC for Christmas and everyone is updating still.

 

Reset modem too... was on ip gateway 108... now 106 after the reboot.  Still not much improvement.

 

;-(

 

TJ

 

Sophomore

Re: New Gen 5 owner in Northern California (slow as molasses)

I am experiencing the same level of slow speeds on beam 54 here in Sonoma county in northern California.  I was told by engineering that it was due to unexpected use. I was also offered discounted service.  My tests are lighting fast this am.  7 to 10 Mbps.   Doing the dance to the computer gods.   Don't expect it to last long so off to catch up on what I have been missing.

Junior

Re: New Gen 5 owner in Northern California (slow as molasses)

I'm getting speeds in the 100-200kbps range right at this moment not in FAP. Pages are taking minutes to load, secure pages failing to load, and the speed test taking near 10 minutes to complete. I haven't seen speeds this bad since cyber Monday.

 

https://testmy.net/quickstats/TYGRHobbes

Re: New Gen 5 owner in Northern California (slow as molasses)

Been in FAP the last 17 days or so... was excited to be out of FAP today but a quick test shows I getting slower than FAP speeds, even after reboots of modem, yet I am not in FAP.  Morning speeds used to be OK and was only the late afternoon into evenings where things crawled, but now I get 500K to 900K so far this AM for downloads.   Seems things are getting worse here.

 

TJ

 

Moderator
Moderator

Re: New Gen 5 owner in Northern California (slow as molasses)

Good morning macsociety,

 

Thank you for your update, we'll make note of this.

 

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->

Junior

Re: New Gen 5 owner in Northern California (slow as molasses)

It's odd, things got better for a while but this week speeds went down across the board. Even in the wee hours of the morning it was below 10Mbps when before I've been getting over 30Mbps consistanly. The sub 500Kbps speeds have been starting earlier and continuing later into the evening as well, now lasting until 12am or later. Could the holiday week be causing this?

 

https://testmy.net/quickstats/TYGRHobbes

Freshman

Re: New Gen 5 owner in Northern California (slow as molasses)

New subscriber since October. Average below 1k speeds. What is going on Hughesnet!!!

What service advertises 25Mbps and delivers dialup!!