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New Gen 5 owner in Northern California (slow as molasses)

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New Gen 5 owner in Northern California (slow as molasses)

Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills.  Service installed yesterday.  Slow very slow speeds.  Called tech support at Hughes today and they said they will escalate the call to engineering which means another 2 to 3 business days before I get help.

 

Kind of stinks since it was just installed yesterday.

 

Anyway, last speed test I ran was 1.1Mbps down.  Sheesh.  

 

Went through over an hour call with Hughes today running tests and such just to prove I am getting slow speeds.  Then told have to wait until next week to get it looked at.

 

http://testmy.net/stats/?&t=u&d=09292017&x=2&l=25&q=macsociety

 

In case this can help....  I am pointed at:

Satellite NameEchoStar-19-NAD

Gateway ID8

Beam ID55

Outroute ID7

 

Thanks for the ear.

 

Thomas

1 ACCEPTED SOLUTION

My repoint to ES17 is done.  Promising for sure.

 

As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.

 

Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.

 

What appears to have suffered in the switch back to ES17 is uploads so far.  I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps.  I can live with that.  😉  

 

So... so far so good.  Thanks Hughes for getting things back on track.  

 

https://testmy.net/quickstats/macsociety

 

TJ

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