Hello,
I am a new customer that just got Gen 5 installed yesterday. Last night while my wife and I were using it we noticed things were very slow. Before getting the service I did my research and knew that everyone here uses Testmy so i ran a 12 MB test a few times, and my results were all below 2 Mb, one result going below 1 Mb. While on your forums I came across another person that had bandwidth issues with Gen 5 and it turns out they were pointed at the wrong satellite. Could this be my issue? how could I tell which one I am pointed at? Any help would be great. Sorry for the two post, it was suggested I create my own topic.
