New Hughes peak period performance record

[GabeU]

With regard to their record keeping, do you mean when it includes tests that you didn't do?  If that's what you are referring to, on your results page there is a thing to change on the bottom left of the results field.  Something regarding only displaying the tests from YOUR connection ID.  Change that, and you will only see your tests from now on.

As for what the reps will need, right now only your Hughesnet performed tests will be accepted, but at least you've done them there, so they will be able to look at the results.  The reason for this is that in order for the reps to accept the testmy.net tests as valid, they need to be done with the manual 12MB size for download tests and the manual 2MB size for upload tests.  But, you stated that you've been doing tests at Hughesnet, so they'll have a record of those. 

[GW]

Yes, that's exactly what I mean but it's supposedly set to display results for my username only. That feature doesn't always work as designed.

The problem with my internet isn't a lack of supporting data. Everybody knows it and sees it. The problem is there is nothing that can be done about it.

[GabeU]

How do you know there is nothing that can be done about it?  Have you created a problem post to see if they can do something?  I looked on your profile and didn't see any.  The only relatable thread was a question post regarding upload speed.   

[GW]

How do I know? I wrote the post above that you may have missed. Please read the one that mentions your name.

[GW]

Maybe there is something. Maybe my modem is melting down. Besides the creepy-crawly performance that seems to grow worse by the day, the modem shuts down if I even touch it the wrong way. There was an interesting thing that happened a few weeks ago too. The performance gradually slowed over a few hours until I couldn't even load a page or access email. A reboot of the terminal was required to make it functional again.

It is really strange to consider Monday morning performance like this can be attributable to high traffic loads. This is two different computers using two different ethernet cables with both wired direct to the modem when tested. Automated test routines set to run every five minutes, ten times. I set the second test session to run 12 mb down and 2 mb up.


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[GabeU]

You started this thread two days ago.  So, in the two days since you started this thread, without any input from the Official Reps, who aren't on here on the weekends, nor on holidays, nor the engineers, you've automatically come to the conclusion that "there is nothing that can be done about it." 

Or, again, and perhaps I just missed it, where is a prior thread in which you brought up a speed issue, the Reps and engineers addressed the issue, and the ultimate conclusion was that "there is nothing that can be done about it?"  I've yet to find anything to justify that conclusion, but I'd be happy to read it if you could post the thread.   

[GW]

Sorry for the confusion. The conclusion was made by Hughes at the end of July. You won't find any discussion of this in the forum.There is none.

I didn't intend to open up a discussion for advice or information from members or representatives. My original intent was merely to post up some humor about the often absurd nature of HughesNet service.

The follow-up information I posted may be of some interest to others who are stuck with Beam 55 and the Rapid City gateway.

[GabeU]

Then hopefully the Reps, by reading this thread, will be able to address your problem.  Remember, they have a lot more "power", if you will, when dealing with the engineers and such than the phone reps, and there may very well be some tweaking that can be done.  I also think that the reps on here work much more diligently than the phone reps, including "level four support", or whatever it's called, in seeing the solution through.  All hope is not lost.  There is a particular customer who was having terrible speed problem by the handle of pbparker.  After a few weeks of tweaking by the engineers, his speeds are now very respectable.  It took a little trial and error from what it sounds like, but they eventually got it.  You can go back through and find his thread within the last month of posts. There may be some type of load levelling or something else they can do, even if your beam is packed. 

[GabeU]

The second set of test will most certainly help more than the first.  But, with that said, they may ask you to run a few tests (not that many) at various times of the day to get an idea of patterns and such. 

With that said, if you do the automated tests again, at the various times of the day (and I didn't realize you could set the speed, time space, and number of tests, so that's a great find for me), I would use the same size that you did in the second tests, set them to run five minutes apart,  like you did, but set it to only run five tests.  What you did is great, but it's really overkill, and you don't want to waste precious data.  No one wants to use more data than they have to.  A block of five tests, each set five minutes apart, and a block at various times of the day, preferably one in the morning, afternoon and evening, if you can, is really what would be the most helpful. 

Again, hopefully there is something they can do.  There may very well be.   

[GW]

I appreciate the advice Gabe but running five 12 MB/2 MB tests on a 5 minute interval during primetime doesn't work too well. It can take 10-20 minutes to complete a single test. It sets up continual speed test mode. A test project that should complete in mere seconds split five ways uses up more than an hour of computer and internet time. For this particular example, I began the five test/five minute interval session at 8:13 PM. It completed at 9:31 PM. This is why I tend to use the defaults which choose little doinker file sizes more appropriate to the testmy perceived level of performance.




The Hughes test is quicker but when service is impaired, it never even tries to do the 4 MB download test.



Spending data doesn't bother me though. I have tokens from 2010 I've never used.