Here ya go Liz. Since Friday night, I've built you a very comprehensive picture of what it looks like to be a HughesNet customer who does weekends on Beam 55/Rapid City. It makes using the internet like watching paint dry.
For the Sunday night grand finalé, I did use the commonly requested 12 MB tests. Like all of the "primetime" tests done for you this weekend, this series ran with my main computer wired directly to the modem.
All through the weekend, every time I looked at my SQF I had 125-130. They can't blame it on bad signal or bad weather.
All tests except for the long duration hourlies were run while connected directly to the modem. Look through the results and you'll see they can't blame it on my network, whether I use it or not.
Notice the speed range over the course of the weekend. From a low of 79 kbps to a high of 24.36 Mbps. They can't blame it on anything on my side of the modem. It's all Hughes.
An 8 PM 164 kbps Hughes test concurs with the immediately previous testmy result of 166 kbps. They can't blame it on testmy.
This screenshot is a 14 minute segment of that 79 kbps download test. Note the few peaks above 200 kbps and also note the complete halts in transfer.
I hope there's a solution. The only one I can think of is prohibiting HughesNet sales from selling something they don't have. You can't balance a load that commonly drags down to such low speeds. It's like trying to pour a 50 pound bucket of ummm, fertilizer into a beer bottles without a funnel. It just doesn't work.
Something that may help in the near term is simply letting anyone and everyone who complains about low speeds out of their contract immediately. Refund with apologies. This should start freeing up some bandwidth quickly.
Thanks Liz. Here are some more fun facts to pass along to the engineers.
During the slow period Sunday morning through Sunday night, my 21 test download averaged 276 kbps
Exclusively averaging the 10 test slow period of Sunday night gives 205 kbps. (no router)
During the slow periods of Friday, Saturday and Sunday night combined, my download averaged 457 kbps. (no router)
Remove the one incongruent test result from Friday night and the three night (36 test) average was 340 kbps.
I will patiently await the response. Please let me know if you need more info.