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New Hughes peak period performance record

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Tutor

Re: New Hughes peak period performance record

Hey BirdDog. Thanks for the advice but I already know exactly what he'll find and what he'll say.

Edit: Should rephrase that to say I know as long as Hughes is still contracting with the same service company. I hope so. This company has competent people stationed down here.
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Tutor

Re: New Hughes peak period performance record

Yep, different computers with different operating systems, different testmy accounts, different cables and alternately wired directly into the same Hughes modem. No real differences.

9:41 on GW1 1.33 Mbps
9:43 on GW2 1.03 Mbps

9:14 on GW1 735 Mbps
9:18 on GW2 910 Mbps

8:49 on GW2 1.33 Mbps
8:56 on GW1 1.12 Mbps

It steadily sank from 19.67 Mbps at 5 PM

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Tutor

Re: New Hughes peak period performance record

EXCELLENT Liz. I don't know if it's by design or by accident but you're sending the commercial account specialist to me. He's the most professional and competent Hughes contractor I've ever met. If there's a problem on the ground at my site, he will find it.
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Tutor

Re: New Hughes peak period performance record

I got a new radio and a new (refurb) modem and new power supply. The brand new modem he hoped to install was DOA. He thoroughly tested everything (including my local network) and there is no problem on my end.

He confirms the problems are on your end of the network and it may be very hard to locate because it's much deeper than traffic overload. He'll be filing a comprehensive report with a lot of notes tonight.

We'll see tonight if the new hardware with all the new files makes a difference. Maybe it will. Not sure what it was but my modem had one very old reference file in it. Something to do with decommissioned assets and things like that

I just ran 3 testmy tests and got an unremarkable but higher average of 29.23 Mbps.

The runs of baseline Hughes tests he did before and after the modem change showed a slight average improvement from 23423 kbps to 24393 kbps.

Edit: We discussed the possibility I have some mysterious WAN blocker virus that runs on a timer and chokes off the signal accepted by all of my computers during the evening and weekend hours only. The trouble with that is we don't think it exists so we may have to blame it on evil moonbeams or pixie dust.

Speaking of... you mention my system performance looks great using the black ops Hughes test tools with the super-secret results. Why do I never see any evidence of these tests in my modem logs? Every time they start looking at my site I see an  automated system uploading my stats file at the exact same time every day but I never see anything that looks like testing. Are you sure they're doing the actual testing on the right modem?
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Tutor

Re: New Hughes peak period performance record

Well now, isn't this special? I ran three groups of three tests yesterday before the technician came out today and the same three groups of three tests today after he left. While finding absolutely no faults with anything on my side of the satellite and (ESPECIALLY) my local network, he installed my THIRD HT1100 modem and THIRD radio.

The noonish tests are outlined in green. The late afternoon tests are outlined in yellow and the nighttime tests are outlined in red.


Wednesday mid-day results average 23.70 Mbps
Thursday mid-day results average 29.23 Mbps

Wednesday late afternoon results average 1.13 Mbps
Thursday late afternoon results average 15.28 Mbps

Wednesday night results average 0.70 Mbps
Thursday night results average 2.42 Mbps

To Amanda and Liz, (who have both been deeply involved in helping me deal with this never-ending fiasco) wouldn't it be a bite if these engineers have had us chasing our tails for two years and have done nothing but feed us all a load of nonsense when the only problem all along may have been a continuum of failing hardware?

Let's see how well it holds up this weekend.

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Distinguished Professor IV

Re: New Hughes peak period performance record

That's a heck of a difference, with somewhat of an exception of the nighttime tests, but maybe those are simply due to a packed beam.  Mine have definitely gotten that low at that time of night. 

Hopefully the improvements hold up. 


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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Moderator
Moderator

Re: New Hughes peak period performance record

Good morning GW,

Thank you for your updates and on your news of the site visit. I will send all this up to the engineer.  Glad to see a bit of improvement in speed.

-Liz
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Tutor

Re: New Hughes peak period performance record

The testmy.net tests are more for the customer's sake if they can't run the HughesNet speed test or question its accuracy. In that case, we suggest using the 12-15 MB file size to get the most accurate results. The drastic drops you're reporting can't be explained by us since our monitoring tools have consistently been showing fine performance, and we can only vouch for our equipment and service.
Since I have more faith in the HughesNet speed test and it sounds like that is the only one that has any real meaning, I will now switch back to that one as my main source of data for you.

Please ask your programmers to restore the "export" function.
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Tutor

Re: New Hughes peak period performance record

Ok Liz, great news.

After more than two years, seven technician visits, four power supplies, three modems, three radios, two ground blocks, a complete run of new coax, and more of my time than is required for a decent part-time job, my perennially sick Gen4 system is finally fixed. The major dysfunctional problem (persistent SQF 15 error) took 6 months to figure out and repair while the slow speed problem carried on as consistently and predictably as the sunrise from June of 2014 until Thursday.

It's really amazing how long this has continued despite constant intervention with at least a half dozen so-called escalations, a huge amount of case numbers and an impressive assortment of "engineers" both before and after you and Amanda got involved.

Here are some prime examples of the service I suffered with for more than two years (June 2014 through June 2016) followed by a snapshot of what my system did today.







And now today.


And now to the current forum favorite, testmy. To refresh, Sunday performance for 9/11 between 9 AM and 11 PM was 277 kbps average download.

The average for the same hours on Sunday 9/18 was 567 kbps.

Today's Sunday 9 AM - 11 PM average was 15.89 Mbps. It did hit the wall a little bit during the usual 9-10 PM time frame  but 3 Mbps is so much more tolerable than 38 kbps.


Funny thing is, except for the bad coax causing the SQF 15 errors, I'll bet the speed problems, all the way back, boil down to modem software problems and initial installs not being properly done. Regardless, it sure is nice to have internet that works on the weekend Smiley Happy


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Moderator
Moderator

Re: New Hughes peak period performance record

Glad to hear it GW, thank you for this update.

Enjoy the rest of your week. Smiley Happy

-Liz
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.