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New Modem HT2000W

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almalear
New Poster

New Modem HT2000W

My new replacement modem HT2000w arrived yesterday. I unplugged the old and plugged in the new, waited an hour, and nothing. The power light is on, the WIFI and LAN light is on but that is it. I did the reset and power off thing and nothing is working. Any help would be great.
3 REPLIES 3
GabeU
Distinguished Professor IV

The reps will assuredly have to see if they can run remote diagnostics on your HughesNet equipment. Being a new community member they may need to get some personal info from you in order to locate your account, but they'll ask for it to be sent via Private Message. However, though there is occasionally a rep on in the evenings, their typical hours are 9AM to 6PM EST, Monday thru Friday, so it's likely you won't get a reply until tomorrow.

 

In the meantime, it would be best to not reset the modem, as it's still possible that it's trying to go through an activation process. If you'd rather not wait for a reply from a rep here, you can call 866-347-3292 for 24/7 technical support.


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Remy
Moderator

almalear,

 

Thanks for reaching out, and welcome to the Community! We're glad you posted! We'd be happy to look into this for you. I was unable to locate the account connected to your Community profile, so as GabeU stated, we'll need you to reach out to us via private message! Please include your account number or a phone number attached to the account at the link posted below!

 

https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584

 

Thanks,

Remy

almalear
New Poster

Thank you for the replies. A tech had to come out and work on the modem and satellite.