The reps will assuredly have to see if they can run remote diagnostics on your HughesNet equipment. Being a new community member they may need to get some personal info from you in order to locate your account, but they'll ask for it to be sent via Private Message. However, though there is occasionally a rep on in the evenings, their typical hours are 9AM to 6PM EST, Monday thru Friday, so it's likely you won't get a reply until tomorrow.
In the meantime, it would be best to not reset the modem, as it's still possible that it's trying to go through an activation process. If you'd rather not wait for a reply from a rep here, you can call 866-347-3292 for 24/7 technical support.
Thanks for reaching out, and welcome to the Community! We're glad you posted! We'd be happy to look into this for you. I was unable to locate the account connected to your Community profile, so as GabeU stated, we'll need you to reach out to us via private message! Please include your account number or a phone number attached to the account at the link posted below!