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New Modem

New Member

New Modem

I think it's time for a new modem and power supply. For about the last two weeks my system light has been going off pretty regularly. I can reboot the modem and everything comes right back up for a while and works fine. When it goes off, I can just jiggle the connection at the power supply and all lights go off and it starts to reboot again.I notice also, that shortly before the system light goes off. the second and third lights start acting very erratic. Everything checks out good with a signal strength of about 130 or so and system lights both green. My modem's SAI number is 1333980. Any help will be appreciated.
22 REPLIES 22
Moderator
Moderator

Re: New Modem

Hi bkilgore46,

Thanks for posting. Is your connection back there loose?

-Liz

Thanks,
Liz

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New Member

Re: New Modem

Hi Liz,

No,all connections are tight. The connection I referred to is the cable that goes from the modem to the black power converter. It is not loose and is fully inserted.
New Member

Re: New Modem

It did it again while I was waiting for you to get back to me. Same result.
New Member

Re: New Modem

Also, the power supply seems warmer than usual.
Moderator
Moderator

Re: New Modem

Thanks for the confirmation. Your modem should be fine, I just ran diagnostics and noticed a pattern with your equipment performance that coincides with the rain you've had in your area during the past two weeks. When weather events affect your site's signal, those changes in turn affect your modem's performance. That's essentially what I'm seeing in your diagnostics, which right now shows your system as recovered and OK.

Hope that clears up some things.

-Liz

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->

Moderator
Moderator

Re: New Modem

The modem will take some time to recover after the recent weather event. I see you're due for more thunderstorms this weekend, if you find that even after a few days of clear weather, your modem is still rebooting, please let me know to what it's plugged. Is it plugged directly into a wall outlet? Surge protector? UPS?

Your cooperation, patience, and understanding are much appreciated.

Thanks,
Liz

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->

New Member

Re: New Modem

Thanks Liz, I'll give it some time. My modem is plugged into wall.
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New Member

Re: New Modem

By the way Liz, none of the outside connections are weatherproofed and the radio is not grounded.
Tutor

Re: New Modem

Uh oh.....