I received the pictures, but I need to contest them. I noted the dielectric in the connector to the radio, but there is NO ground wire going to the under side of the radio as called for in the specs by Hughesnet. Also, the pictures of the system grounding were NOT taken at my location. Pictures 6,7 and 8 are not even close to our setup. You are more than welcome to send someone out to go over it with me, but I will not pay for the visit.
I set at a bookmark for the SSD page and when the system light went off I pulled it up and it showed a yellow light with degraded status with transmit error and acceleration error.
As a courtesy, I've dispatched a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for Friday, May 27, 2016 between 11:00 and 15:00. Call us at 866.347.3292 and reference case #54206366 if you need to reschedule. Please let us know how the site visit goes.
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