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New Modem

Moderator
Moderator

Re: New Modem

You're welcome!

I pulled up your installation pics, and the system is grounded. The connectors on your grounding block and on the radio are already pre-weatherproofed as well.

Do keep us in the loop about your system performance.

Thanks,
Liz

Thanks,
Liz

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New Member

Re: New Modem

Can you email me copies of those pictures? I don't see weatherproofing on anything and no ground wire on the radio. My email address at hughes.net. Thanks
New Member

Re: New Modem

Liz, it's still doing it today. No rain here since Sunday. Bright sunshine here today. It starts with system light going off and staying off until I reboot the modem.
Moderator
Moderator

Re: New Modem

Good morning bkilgore46,

Please check your inbox. Smiley Happy

-Liz

Thanks,
Liz

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New Member

Re: New Modem

Hi Liz,

I received the pictures, but I need to contest them. I noted the dielectric in the connector to the radio, but there is NO ground wire going to the under side of the radio as called for in the specs by Hughesnet. Also, the pictures of the system grounding were NOT taken at my location. Pictures 6,7 and 8 are not even close to our setup. You are more than welcome to send someone out to go over it with me, but I will not pay for the visit.

I set at a bookmark for the SSD page and when the system light went off I pulled it up and it showed a yellow light with degraded status with transmit error and acceleration error.
New Member

Re: New Modem

This time it went off SSD was red and code 12.7.1.
Moderator
Moderator

Re: New Modem

Hi,

As a courtesy, I've dispatched a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for Friday, May 27, 2016 between 11:00 and 15:00. Call us at 866.347.3292 and reference case #54206366 if you need to reschedule. Please let us know how the site visit goes. 

Thanks, 
Liz

Thanks,
Liz

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New Member

Re: New Modem

Thanks Liz, that appointment will work fine for me.
New Member

Re: New Modem

Hi Liz, I spoke to the tech and he can't make it out here today. He is supposed to call me Tuesday morning.

Bobby
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Moderator
Moderator

Re: New Modem

Hi Bobby,

Thanks for the update. Please keep me posted.

-Liz

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->