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New User-Signed me up with a known "Beam issue"

Highlighted
Freshman

Re: New User-Signed me up with a known "Beam issue"

Liz,

Thank you for jumping in. I have run a series of tests as you requested and pasted them below. I understand that data will be split up between users. When I was running tests with tech support they had me disconnect all devices except for the one that we were using to run tests and the speeds were still the same.

 

I hope we can find a resolution for this as everyone is getting very frustrated that our internet is now even worse than our previous DSL service. Netflix is basically unusable at these speeds. Do you work directly for Hughsnet?

 

Thanks for your help!

http://testmy.net/db/h4EatA5p6

http://testmy.net/db/aZ6oDRsOr

http://testmy.net/db/kXHxN9AKm

 

Highlighted
Moderator
Moderator

Re: New User-Signed me up with a known "Beam issue"

Good morning indisurf,  

Thanks for running the speed tests and posting back. I'm sending all this info over to engineering. Once we have any updates to share I'll let you know.

 

Any user with the Moderator, Employee, or Admin label next to their username works for HughesNet.

 

Your cooperation, patience, and understanding are much appreciated.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Highlighted
Freshman

Re: New User-Signed me up with a known "Beam issue"

Thank you Liz. I look forward to hearing back.

Highlighted
Freshman

Re: New User-Signed me up with a known "Beam issue"

Good morning Liz,

 

Any updates on the status of our service? Everyone here is running out of patience. If we can't find a resolution soon we'll have to look at other alternatives for our internet service.

 

Thanks!

 

 

Highlighted
Moderator
Moderator

Re: New User-Signed me up with a known "Beam issue"

Good morning,

 

Thanks for checking in, I'm sorry to hear that. Engineering continues to work on the network to address your concerns, however we don't have any updates regarding any specific efforts.

 

Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.