Liz had given you specific instructions, with pictures, on how to connect the ATA to the modem. You need to connect the yellow Ethernet cable from any LAN port on the modem to the yellow WAN port on the ATA.
Why don't you try this first? You may not need a new ATA at all.
All connections are as stated in the thread my serviceman said all connections were fine I have the older model ht2000w and that I should have been given the new model that was what he believed was my issue with my incoming calls
The HT2000W is the modem, and it's the latest model. There is no newer. The ATA model, on the other hand, can vary.
It's possible that Damian will be on this evening and he may reply, but it's more likely that you won't hear anything from a rep until at least Monday, as they're off on the weekends. Because it's Liz that you've been working with, I'll tag her.
Thanks for posting back. I'm shipping you a new ATA, please expect it in a few days. Here are the setup instructions for your convenience: http://voice.hughesnet.com/activation/index.cfm
There is no need to return your old ATA. Let me know how the new one works out for you.
Good morning tigersdad5,
It's been a while since we last heard from you, so we will close this thread. I hope the new ATA is working well for you. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you. If you want live troubleshooting, please give us a call at 866.347.3292, we're available 24/7.