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New customer. Always this slow? Unusable for most things

Sophomore

Re: New customer. Always this slow? Unusable for most things

If it's slow now, it's going to be slow. Period. These guys will waste your time having you do this test and that test and then eventually you'll throw your hands up in the air and give up when you realize that nothing is going to change.
Honorary Alumnus

Re: New customer. Always this slow? Unusable for most things

Curtis,

You seem to maintain a rather myopic view of Hughesnet service levels.

There is a vast range of performance levels (and expectations) over the present three (soon to be four) distinct system platforms.

While it may be true that some users may find themselves on a heavily loaded older generation satellite in a very congested beam, such a case is the exception not the rule.

There are many potential reasons for slow speeds and troubleshooting is a process of elimination. That process begins "local" and progresses outward.

Problems based on overloading are very likely to be eased when J-2 comes online.

 

New Poster

Re: New customer. Always this slow? Unusable for most things

so they should have put it on line before promising us that our speeds would never drop below 10mbps even at primetime   ..when the truth is we dont even get 1 mbps 
Distinguished Professor IV

Re: New customer. Always this slow? Unusable for most things

andy.donna,

Why have you not yet started your own thread, especially pertaining to the statement "before promising us that our speeds would never drop below 10Mbps even at primetime."?  I'm sure you are aware by now that they can review sales calls, and you should request such if you were told this.  
 

AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
New Member

Re: New customer. Always this slow? Unusable for most things

Amanda, do you have an update for me?  Also, for the third time, what speed does hughes net consider to be "high speed"?
Honorary Alumnus

Re: New customer. Always this slow? Unusable for most things

  "Also, for the third time, what speed does hughes net consider to be "high speed"?"

Interesting question. The FCC has a definition for "Broadband" as being 25/3 Mbps or better, Common sense would then dictate that "high speed" is something less than that.

Hughes offers internet connections over three (soon to be four) platforms. Each of the platforms offer increased performance. Within each of those platforms there are a number of available service plan levels.

The major attributes between plan levels are data allowance and speed. Common plan speed brackets are up to 5, 10 and 15 Mbps.

The key words here are "up to". There simply are too many variables in a satellite connection to even begin to "guaranty" any level of performance.

Every print and TV ad I have seen for Hughesnet has included the "up to" disclaimer" and it is clearly stated in the Hughesnet Subscriber Agreement:


1.1 SPEED CLAIMS AND DISCLAIMERS.

HughesNet service is available in the contiguous U.S. with an unobstructed view of the southern sky, and its usage is subject to the Fair Access Policy. Actual speeds vary based on the amount of traffic on the Internet, content on a particular Website, or by the overall performance and configuration of your computer. Stated speeds and uninterrupted use of service are not guaranteed. Actual speeds will likely be lower than the maximum speeds during peak hours.

The listed speeds for the Choice, Prime, Prime Plus, Pro, Pro Plus, Max, and Ultra Service Plans are only available in the footprint of the EchoStar XVII Satellite. EchoStar XVII service is generally available in areas east of the Mississippi River, coastal regions of the West Coast, and larger population centers of the Mountain West (Denver and Phoenix). A map showing EchoStar XVII’s Service Coverage areas can be found here. For areas not covered by the EchoStar XVII Satellite, only the Connect and Connect Pro Service Plans will be offered. In addition, please note that not all EchoStar XVII Service Plans are available in all geographic areas. To determine what Service Plans are available in your geographic area, please click here and enter your address.



It seems that as a matter of course that Hughes aims for a minimum service level of 60% of plan max rated speed but because the service is a shared resource this may not always be possible.

Simply put, Hughesnet is a satellite connection, not Cable, FIOS, DSL, WISP or Cellular.




New Member

Re: New customer. Always this slow? Unusable for most things

Are you a HughesNet employee?  I would really like them to answer my question. 
Associate Professor

Re: New customer. Always this slow? Unusable for most things

The simple answer is this, there is no set definition for "Highspeed Internet" other than the typical meaning that it is faster than the average dial-up connection sitting at a maximum 53.3Kbps
New Member

Re: New customer. Always this slow? Unusable for most things

I'd really like Hughes Net's definition.  Amanda answered my initial question immediately  Now, nothing for 3 days.  Hughes Net are you still watching this thread?
Associate Professor

Re: New customer. Always this slow? Unusable for most things

That answer will take awhile, if it is ever answered, as it will require them to "define" something that they currently, do not define and believe it or not, would probably involve them contacting their lawyers to see if they can even define it.  Welcome to America and the Corporate World where everyone has sued companies to the point that they have to put, "Caution: HOT" on ya know, drinks that would typically, be hot.