Hi msnodgrass2,
We received the review of your sales call and after seeing the results, I also requested a copy be sent to me.
There were two calls to the same sales agent - on the first call he told you that the service available in your area would not meet your needs. You asked if there were any other providers in the area and the sales agent informed you he didn't know that information. He recommended perhaps you go back to your previous provider, Windstream. When that call was disconnected and he received your second call, the situation was again discussed. The contract period was also discussed where the agent informed you that after the installer leaves your contract with us begins. Our sales agent did clearly say the service would not meet your needs, but you said you really needed internet and decided you would get it anyway. The sales agent did provide you with information about our new satellite and service, Gen5 which would be available in a couple of months as possibly a future alternative. We do hope you consider switching to Gen5 when it becomes available.
Thank you,
Amanda