Welcome to the community and thank you for posting. I apologize for the slow speeds you are experiencing. After running diagnostics on your account, I can see there is light rain at the gateway dish. With satellite internet your signal has to travel from you, to the satellite in space, down to the gateway dish, and back the way it came. If there is bad weather at the gateway or in your location, this can cause intermittent service. If you have further questions or concerns, please let me know.
It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.