State Code 0.0.0 indicates the modem is working properly. 14.1.3 indicates a device on your network disconnects often, and this would not be a HN issue, but something on your network.
EDITED to remove content addressed by Mark below.
Beam 64 corresponds to the ground station in San Diego. Both @maratsade and myself are on a different beam, but that beam is also serviced by San Diego. Lately, I've seen some super long delays at hop where it leaves the ground station and goes out to the internet, since I think that's common amongst all the beams San Diego services, it may be related to that.
State Code 14.3.1 means something on your LAN is frequently disconnecting. It could mean:
1. A bad/intermittent ethernet cable somewhere (if that's what you're using),
2. A device's wifi signal is either weak or intermittent (but I'm not sure abou tthat), or
3. Something is faulty within the modem itself. Might want to wait for an admin that can probe your equipment to see why that code is being generated.
The one thing you can do (if you're using an ethernet cable) is to see if it's connected properly. If it is, try swapping it out with another one you have lying around to see if that fixes the problem.
It's a pretty limited list. I'll PM it.
I created a pdf, but it won't allow adding attachments...
You can add screenshots here, but you need to be on a browser -- it's not available for iPhones, iPads, and the like. When you respond, click on Photos. Then you can upload images.
I'm seeing it's your first post here. Welcome to the Community! I was unable to directly pull up your account, so please send me a private message at this link with your account number or a phone number that'd be attached on file. We'd love to get this all sorted out for you!
Hi Remy what are error codes 12.1.12 and 12.1.9 iv rebooted a few times and at first, the system works 0.0.0 across the board. within 1 min it comes up with 12.1.12 and then back to the long term code 12.1.9
It likely means you are experiencing a Gateway or alignment issue. I currently have our escalation department looking into this for you, and we'll be back with you once we hopefully figure out what's going on with your service specifically.
Somthing changed... Can you tell me what happend once you sent my request to escalation service ?
Instantly hughesnet is working. All week since iv had NO service, i havent been able to get on the internet.
someone flipped a switch or somthing ?
Thanks for you help, it works so well im sceptical,lol lets wait till tomorrow and ill give you updated results.
That's great to hear! I haven't gotten anything back from them yet, but if they've made changes, then I hope it stays running as is! I'll be keeping track of your account as well, please reach back out if anything changes!