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New customer,Limited connectivity at gateway

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New Poster

New customer,Limited connectivity at gateway

Hello
We had HughesNet for 1 week now. I have tried it each day.
Monday it worked great speed test 3 out 10 tries we got 30mbps. ( while the installer was here)
Each day from them on, little or no service .
I’m doing test and connectivity ranges 106-114 to the satellite.
But we can’t get rid of the gateway error . ( limited gateway connectivity)
I am actually using LTE cell service to get this message out.
Thanks in advance
Don. (Salem, MO)
24 REPLIES 24
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New Poster

Re: New customer,Limited connectivity at gateway

Forgot to mention
Our zip code is 65560
We haven’t really have any rain or clouds at all this week.
We have also tried rebooting the system 1-2 times per day.
Tks
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Distinguished Professor II

Re: New customer,Limited connectivity at gateway

Check this modem page: http://192.168.0.1/#!/home/status
What is the number next to State Code?

Then go to this modem page: http://192.168.0.1/#!/home/information

What is the Beam ID?

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New Poster

Re: New customer,Limited connectivity at gateway

State code 0.0.0. Normally and now
Sometimes a 14.1.3 , but it normally goes away within minutes
Beam ID 64
Sate sig strength 110

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Distinguished Professor II

Re: New customer,Limited connectivity at gateway

State Code 0.0.0 indicates the modem is working properly.  14.1.3 indicates a device on your network disconnects often, and this would not be a HN issue, but something on your network. 

 

EDITED to remove content addressed by Mark below. 

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Associate Professor

Re: New customer,Limited connectivity at gateway

Beam 64 corresponds to the ground station in San Diego. Both @maratsade and myself are on a different beam, but that beam is also serviced by San Diego. Lately, I've seen some super long delays at hop where it leaves the ground station and goes out to the internet, since I think that's common amongst all the beams San Diego services, it may be related to that.

 

State Code 14.3.1 means something on your LAN is frequently disconnecting. It could mean:
1. A bad/intermittent ethernet cable somewhere (if that's what you're using),

2. A device's wifi signal is either weak or intermittent (but I'm not sure abou tthat), or

3. Something is faulty within the modem itself. Might want to wait for an admin that can probe your equipment to see why that code is being generated.

 

The one thing you can do (if you're using an ethernet cable) is to see if it's connected properly. If it is, try swapping it out with another one you have lying around to see if that fixes the problem.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
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Distinguished Professor II

Re: New customer,Limited connectivity at gateway

@MarkJFine , do you have a list of where the ground stations are located for each beam?

Associate Professor

Re: New customer,Limited connectivity at gateway

It's a pretty limited list. I'll PM it.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
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Distinguished Professor II

Re: New customer,Limited connectivity at gateway

Cheers!

 


@MarkJFine wrote:

It's a pretty limited list. I'll PM it.


 

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Associate Professor

Re: New customer,Limited connectivity at gateway

I created a pdf, but it won't allow adding attachments... Smiley Frustrated


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.