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New customer,Limited connectivity at gateway

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Distinguished Professor II

Re: New customer,Limited connectivity at gateway

If you don't mind, you could send the PDF to my HN email address. Check your PMs.

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New Poster

Re: New customer,Limited connectivity at gateway

That’s for the tips. Glad to see people respond.
1. We are not using a either net cable
2. WiFi signal is very strong as we are maybe 10- 20 feet from the modem.
3 The modem is brand new.
If I had a way to do attachments , maybe I could screenshot everything.

100%

IP Gateway J2SDO064HNSIGW1308
Packet Loss 30%
Average Delay 615 ms
Minimum Delay 590 ms
Maximum Delay 634 ms

You have limited connectivity to the gateway.

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New Poster

Re: New customer,Limited connectivity at gateway

Identification
System Assigned Identifier (SAI) 3985943
Chassis Part Number 1505215
Radio Serial Number 601713530348
Radio Part Number 1505328
LAN MAC Address 02:00:00Smiley Very Happy6:1C:8C
Software
Application Software 3.4.6.26
Fallback Software 3.4.6.26
Wi-Fi Software 0.10.10
Satellite
Satellite Name EchoStar-19-NAD
Gateway ID 14
Beam ID 64
Outroute ID 3
©2019 HUGHES
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New Poster

Re: New customer,Limited connectivity at gateway

System Summary
State Code 12.1.9 -- A transmit problem has occurred
Summary Operational State Up
Usage Remaining 19.996 GB
System Status
Satellite Receive Status Up
Satellite Transmit Status Up
LAN Status Up 1G FD
IP Gateway Association State Associated (Data IPGW - J2SDO064HNSIGW1308)
TCP Acceleration Up
Web Acceleration Up
Suspension State Not Suspended
Software Download Status Up to date
WAN Info
Satellite Receive Signal Strength 112
Data Packets Received 24694
Control Packets Received 28698415
Bursts Transmitted 12554
Packets Transmitted 17705
Wi-Fi Info
Packets Received 57825
Packets Transmitted 55888
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Distinguished Professor II

Re: New customer,Limited connectivity at gateway

You can add screenshots here, but you need to be on a browser -- it's not available for iPhones, iPads, and the like. When you respond, click on Photos. Then you can upload images. 

 

2020-08-22_12-46-08.png

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Moderator

Re: New customer,Limited connectivity at gateway

Grimmfarm07.

 

I'm seeing it's your first post here. Welcome to the Community! I was unable to directly pull up your account, so please send me a private message at this link with your account number or a phone number that'd be attached on file. We'd love to get this all sorted out for you!

 

Thanks,

Remy

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New Poster

Re: New customer,Limited connectivity at gateway

Hi Remy what are error codes 12.1.12 and 12.1.9 iv rebooted a few times and at first, the system works 0.0.0 across the board. within 1 min it comes up with 12.1.12 and then back to the long term code 12.1.9

 

thanks

Don 

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Moderator

Re: New customer,Limited connectivity at gateway

Don,

 

It likely means you are experiencing a Gateway or alignment issue. I currently have our escalation department looking into this for you, and we'll be back with you once we hopefully figure out what's going on with your service specifically.

 

Thanks,

Remy

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New Poster

Re: New customer,Limited connectivity at gateway

Hi Remy,

Somthing changed...  Can you tell me what happend once you sent my request to escalation service ?

Instantly hughesnet is working. All week since iv had NO service, i havent been able to get on the internet.

someone flipped a switch or somthing ?

Thanks for you help, it works so well im sceptical,lol  lets wait till tomorrow and ill give you updated results.

 

thanks

Don

 

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Moderator

Re: New customer,Limited connectivity at gateway

Don,

 

That's great to hear! I haven't gotten anything back from them yet, but if they've made changes, then I hope it stays running as is! I'll be keeping track of your account as well, please reach back out if anything changes!

 

Thanks,

Remy