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New customer,Limited connectivity at gateway

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New Poster

Re: New customer,Limited connectivity at gateway

I spoke to soon. Still problem with gateway codes 12.1.12 at first. Then back to my normal 12.1.9
Yesterday may have been a one day wonder Smiley Happy. I had 2-3 hours of internet in the 8-15meg range. I am not sure what’s next to do.
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Moderator

Re: New customer,Limited connectivity at gateway

Don,

 

I have our escalation team continuing to look into this for you, and should be back shortly. I needed to re-escalate your case.

 

Thanks,

Remy

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New Poster

Re: New customer,Limited connectivity at gateway

Hi Remy any luck with this.

not much has changed, still have the gateway issue

limited connectivity at gateway   State Code12.1.9 -- A transmit problem has occurred

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New Poster

Re: New customer,Limited connectivity at gateway

is there a case # for the problems im having,  do you have a number to customer service?

 

thanks

Don

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Moderator

Re: New customer,Limited connectivity at gateway

Don,

 

Our escalation team should've attempted to reach out to you by now, but it doesn't seem they've made their first attempt. They're likely going to end up sending a technician to come take a look and possibly switch polarity on your dish, so I'll just save you the additional waiting time and set it up myself at this point. The dispatch is set up for Saturday, Sep 12, 2020 between 08:00 AM-11:00 AM. I apologize for the wait, I'm not sure where the miscommunication was. Please let us know how the visit goes! The case number is 132424724. If you need to reschedule, the technician will call you before he arrives and you can discuss scheduling then!

 

Thanks,

Remy