Hi LisaT,
I see it's your first post here, so welcome to the community! I pulled up your account and ran diagnostics on your site-- the HughesNet system is online and working normally. The only thing of note is that your device called "mine" only has a fair signal strength so you might want to try moving that closer to the modem, or connecting the device to the 2.4GHz network which has a wider wifi range.
-Liz
This isn't concerning your primary issue, but only your DirecTV receiver, and it's only a heads up. HughesNet recommends against connecting DirecTV receivers due to the fact that there is no way to control their data usage, and they can use a LOT of it. People have seen their monthly allotment of data wiped out in short order by DirecTV receivers, even when no On Demand viewings is performed.
Hi Judith,
I've just run diagnostics on your site again and the HughesNet equipment is working well. There is nothing on my end that I can see that would require a technician.
If your primary concern is with connecting your DirecTV Genie, I suggest checking out DirecTV's support site regarding that product: https://www.att.com/support/article/directv/KM1011983
Thanks,
Liz
This has been my problem as well... Minus the DirectTV part. I've just been trying to watch my Roku TVs and can't watch an entire minute before it starts spinning. I had it installed 2/28/2020 and haven't watched a complete show yet. I had to use my Hot Spot on my phone in order to watch the news. The modem is literatelly next to my TV.
It's extremely irritating.
If you'd like to increase the visibility of your post, and for the reps on this site to take a look at your problem, you should go back to Tech Support and click on Start a topic. Explain the issue and be ready to conduct the required tests. Here are the instructions for the tests.
Chances are you're experiencing issues with traffic and congestion due to so many people working at or studying from home. Given the current worldwide situation, it's likely we will all live with this for a while.
*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.
RnRBrooks wrote:This has been my problem as well... Minus the DirectTV part. I've just been trying to watch my Roku TVs and can't watch an entire minute before it starts spinning. I had it installed 2/28/2020 and haven't watched a complete show yet. I had to use my Hot Spot on my phone in order to watch the news. The modem is literatelly next to my TV.
It's extremely irritating.
So now that you've opted out of the thing that helps save data, you will be using data faster and you'll be even unhappier.
@LisaT wrote:
I was informed that I would have to get on the HughesNet home page, go to settings, then video settings and opt out of snooze mode (you can set it for up to 4 hours) which allows you to stream 3x faster. My plan just renewed recently and between try to get assistance on the phone and when the technician was here, I’m already at 37% left of data. My service renews in 24 days.
Turning off or pausing the Video Data Saver allows streaming at higher resolutions, but like maratsade said, you'll use your data that much faster. The Video Data Saver is designed to do just what it's name suggests, which is save data by reducing the speed of the service while streaming to that which is normally amenable to SD, or 480p. For a higher resolutions, you'll normally need to pause it or turn it off, but again, you'll use more data.
In the end, it's a choice. Higher video resolution or your data lasting longer.
With this said, it's unfortunate that the phone rep(s) never mentioned the VDS, as that's one of the first things they should have done.
For further information about what the Video Data Saver is, and what it does, see this web page.
Good morning LisaT,
It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.
Thanks,
Liz