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New customer and haven’t had internet service

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Distinguished Professor IV

Re: New customer and haven’t had internet service


@LisaT wrote:
I was informed that I would have to get on the HughesNet home page, go to settings, then video settings and opt out of snooze mode (you can set it for up to 4 hours) which allows you to stream 3x faster. My plan just renewed recently and between try to get assistance on the phone and when the technician was here, I’m already at 37% left of data. My service renews in 24 days. 

Turning off or pausing the Video Data Saver allows streaming at higher resolutions, but like maratsade said, you'll use your data that much faster.  The Video Data Saver is designed to do just what it's name suggests, which is save data by reducing the speed of the service while streaming to that which is normally amenable to SD, or 480p.  For a higher resolutions, you'll normally need to pause it or turn it off, but again, you'll use more data.  

 

In the end, it's a choice.  Higher video resolution or your data lasting longer.  

 

With this said, it's unfortunate that the phone rep(s) never mentioned the VDS, as that's one of the first things they should have done.

 

For further information about what the Video Data Saver is, and what it does, see this web page.  


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Moderator
Moderator

Re: New customer and haven’t had internet service

Good morning LisaT, 

 

It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.

 

Thanks,

Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.