We got our service on the 5th and have been trying to adjust to our 10GB anytime data usage. We downloaded the Hughes Net Status Meter to watch our data consumption so we didn't go over. Confused because it kept resetting multiple times everyday. We slowed down our usage just because we didn't know where we were at and didn't want to go over. Finally got the time to sit down and research the problem and see that we had unlimited data the first 10 days to update our electronics!? Called into technical support and all they did was give us 1GB free. So this woman that sold us HughesNet is supposed to tell us about our plan (including our first 10days to update) but she didn't so we lose out? I think we can still get everything updated by tonight but still, if you're supposed to do something, you don't do it, don't punish me for it. Hope this isn't a preview of things to come for the next two years...
Thank you for the greeting. Not really the circumstance I was wanting to meet. I appreciate the token. Could you explain what these are and how they work? All I have been trying to figure out these last 10 days is how not to go over my data allowance. A simple welcome email with everything I need to know about my service would be a lot more helpful than tokens and to hear from other customers the rules of my service. Regardless, thanks for the effort.
FYI, I was just told there is no unlimited days for specific regions. On the call to hughesnet this morning we learned we had unlimited data and that would be on until midnight tonight. We start updating everything and then notice its going through our tokens that we're given. We called back into hughsnet and they then said we haven't had unlimited data and we just went through our 10GB anytime data. After some headache we were back to 10 GB anytime data. Hopefully this was just a bump in our experience with hughesnet because besides all this I haven't had a problem with the service.
Then why am I being told 10days or we haven't had any grace period at all? Am I talking to the wrong people? We called tech support, am I talking to the wrong department?