wow, I am coming up on the end of our first month and had no idea about any days of unlimited data. We are currently at 10% left and our plan resets on the 17th. NOTHING was explained to us from HN, so I to am hoping the next 23 months go smoothly.
I am awake at 5am to try and finish what we need downloaded and see that our HughesNet Status Meter has reset AGAIN!? With two phone calls into tech support yesterday, one telling me I have unlimited data for 10 days that ended at midnight last night, the other saying I never had any unlimited data for my region. Then back to my original question I called for yesterday: why is my Status Meter resetting? It started using my tokens last night and that is why I called in the second time. I just want to know what's going on please. I don't like the feeling of being told something and not being sure if it's true. Anyone able to help with how I figure this out?
Honest answer, if you've been talking to tier 1 support then you've been talking to script readers who have no clue. The official reps here work right in the corporate office, they will provide the correct answers to all your questions. Give them some time.
Perhaps we can clear up some confusion as we were somewhat misinformed up until 2 weeks ago. If you are on an HN9000 Spaceway GEN4 plan and a new customer, you receive 10 days. If you are on a HT1100 GEN4 plan you receive 20 days.